Independent Reboot of USG110

USG_User
USG_User Posts: 369  Master Member
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edited April 2021 in Security

Yesterday night our USG110 (4.35 AAPH.3) rebooted by itself. Is such a behaviour already known? Unfortunately during a reboot all USG logs will be cleared so that we are not able to discover the reason.

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  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    First Anniversary Friend Collector First Answer First Comment

    @USG_User

    After the issue occur, can you private message the diagnostic information and console dump(during issue happen) for check further.

  • USG_User
    USG_User Posts: 369  Master Member
    First Anniversary 10 Comments Friend Collector First Answer

    How long after the issue I still could collect the diagnostic data for you? Now it's 22 hours ago. Does it makes sense for you to collect it right now?

    Further what do you mean with "console dump (during the issue happen)"? When the USG reboots I'm not able to make anything on it.

    Nevertheless I will send you the collected diagnostic data by PM.

  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    First Anniversary Friend Collector First Answer First Comment

    @USG_User

    After investigating, no rebooting related information in the diagnostic file.

    I have private message to you. Please have a check.

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