GS1900-48HP unable to access the GUI

NetKamm
NetKamm Posts: 2
edited April 14 in Switch

I have reset the switch and attempted to access at 192.168.1.1. No response from ping. I don't see any devices in the arp list, even checked my DHCP server to see if it picked up an address... nothing.

Unfortunately my model doesn't have a console port or I would be able to see what is really going on.

I guess I have to send this brick back to the stock pile it came from?

All Replies

  • Zyxel小編 Lucious
    Zyxel小編 Lucious Posts: 273  Zyxel Employee
    edited April 2020

    Hi @NetKamm


    Welcome to Zyxel community!


    In order to factory-reset GS1900 series, you have to press the reset button on front panel for over 7 seconds.

    Then we would suggest using ZON utility to figure out the switch's IP address, just connect with your PC to scan the switch.

    https://www.zyxel.com/form/zon_utility_download.shtml


    Zyxel_Lucious

  • NetKamm
    NetKamm Posts: 2

    I did hold the reset button down for extended period of time (until the lights flashed) and I did that numerous times. I searched for an hour trying to locate the utility on your website but it was NO WHERE to be found. I never could connect to the default IP nor did I see it grab a DHCP address... I gave and I have returned switch.

  • Zyxel小編 Lucious
    Zyxel小編 Lucious Posts: 273  Zyxel Employee

    Hi @NetKamm


    https://www.zyxel.com/form/zon_utility_download.shtml

    In the provided link above, you'll get an email with download link after the contact info is given.

    Kindly have a try if you want.


    Zyxel_Lucious

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