Get CNM-ID fail ?

dudu
dudu Posts: 6  Freshman Member
First Comment
edited April 2021 in Security
Hi,
i am getting the following error in logs -->
Get CNM-ID fail, with error=1,msg=Cannot find SecuManager ?
Regards

All Replies

  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    @dudu
    Can you private message the serial number/MAC address of device?
    Also, please check secumanager server's port: 5222 is not blocked in your environment.
  • dudu
    dudu Posts: 6  Freshman Member
    First Comment
    Hi,
    port 5222 is not blocked.
    I have sent the information serial number/MAC address of the device in private.
    Regards
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    @dudu
    On myzyxel.com, I did not find the license from your account.
    Can you private message license key for check further?

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