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USG 310: SERVICES AND LOGIN DOWN

Briz

Briz Posts: 20

First Comment

Friend Collector

Second Anniversary

Freshman Member

December 2020 edited April 2021 in Security

After the first 2 days in production of a USG 310 (updated to the latest firmware), suddenly it is no longer reachable from webUI while the CLI does not log in, the proxy is down, all the vpn services down, only the routing work.
The CLI login freezes:

Image: https://us.v-cdn.net/6029482/uploads/editor/th/et1gjs85uvz8.jpg

Can I just physically restart it?

0

All Replies

Briz Posts: 20

Freshman Member

December 2020

My versione firmware is 4.39(AAPJ.0), i have hard powered Off/On and now all works.
How do i understand what caused the problem?

0
Zyxel_Stanley Posts: 1,296

Zyxel Employee

December 2020

Hi @Briz

It looks the main service has stop working in unknown reason.

We recommend to upgrade firmware to 4.60 Patch 1, since it has fixed system stability issue.
If symptom happen again, you may send your configuration to me by private message for further check.

0
Briz Posts: 20

Freshman Member

December 2020

ok thanks

0
Briz Posts: 20

Freshman Member

January 2021

Hi @Zyxel_Stanley,
i have continuous problems, i send you our configuration.

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/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .footer { background: #545454; color: #cdcdcd; font-size: 14px; line-height: 1.5; padding: 18px 0; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer a { color: #cdcdcd; text-decoration: none; } .footer a:hover { color: #cdcdcd; text-decoration: none; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-col { padding: 0 3px; } .footer-col-copyRight { justify-content: flex-start; } .footer-col-logo { justify-content: flex-end; } .footer-col-logo a { margin-right: 10px; } .footer-col-copyRight, .footer-col-logo { flex: 1; display: flex; } .logo { width: 120px; height: 28px; opacity: 0.6; } @media screen and (max-width: 768px) { .footer-row { display: block; } .footer-col { width: 100%; text-align: center; margin: 6px 0; } .footer-col:first-child { margin-top: 0; } .footer-col:last-child { margin-bottom: 0; } .footer-col-copyRight, .footer-col-logo { justify-content: center; } .logo { margin: 0 auto; } } /*# sourceMappingURL=styles.css.map */