TeamViewer with USG60W

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heyyoshinkoredo
heyyoshinkoredo Posts: 1  Freshman Member
edited April 2021 in Security
Hello I have a USG60W firewall. In LAN1 there are some pc running teamviewer.
Currently it is possible to access computers located outside the lan with teamviewer but it is non possible from wan access pc with teamviewer inside LAN1.
What should I do?
Thank you

All Replies

  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
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    Hello heyyoshinkoredo,
    As your description,
    I want to to confirm that do you mean the outside PC “CAN” or “CAN NOT” teamviewer to the PC located in USG's lan side?
    Charlie

  • Lcce
    Lcce Posts: 1  Freshman Member
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    Hello,
    We have a similar problem.
    Today is not possible to connect by Teamviewer. We have various exterior PCs in other cities,  with a monitorization, and normally we connect with them by teamviewer.
    We can not even connect to the teamviewer website!!!
    Our Zyxel device is a USG40W Gateway.
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    First Anniversary Friend Collector First Answer First Comment
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    Hello Lcce,
    I would like to know does the issue always happen or sometimes occur?
    When the issue occurred, please collect the log message for check further.
    Moreover, during the issue happened, can client access internet? 
    Charlie

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