How to replace my license SSLVPN client for MAC, when i change my MAC ?

Barberism
Barberism Posts: 2
First Comment
edited April 2021 in Security
How to replace my license SSLVPN client for MAC, when i change my MAC ?

All Replies

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,062  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @Barberism

     

    What is your macOS version and SecuExtender version now?

    Could you provide your SSL VPN license key to me via private message?

     

    BTW, as soon as we notify you the license has been reset, we suggest you execute following steps:

    STEP1. Uninstall the SecuExtender on your previous MAC book.

    STEP2. Install the SecuExtender on another MAC and activate the license.


  • Actually i have not change my MAC but i think will be changed in the next months. Thanks for your attention
    Bye
  • dpipro
    dpipro Posts: 64  ZCNE Certified
    First Anniversary ZCNE Switch Level 1 Certification - 2020 ZCNE Nebula Level 1 Certification - 2020 ZCNE Security Level 1 Certification - 2019
    edited March 2021
    Hi @ZyXEL_Jeff,

    I have the same issue, our customer changes the notebook and he can't activate the license.
    Can I send you the license ID?

    Thank you
    Best regards

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