Bricked AP

IT_Field_Support

Hi,

I need the procedure to recover a NWA5123-AC which has been restarted during firmware update.

Thanks,

IT Field

Zyxel_Joslyn

Hi @IT_Field_Support

The attachment is the SOP to do firmware recovery via console.
THe console calbe is like following.


Joslyn

Zyxel_Joslyn

Hi @IT_Field_Support

We suggest you to contact with the local support for the firmware recovery since the procedure has to be done via console. Please let me know your country, and I will provide the contact window to you.

Joslyn

IT_Field_Support

Hi,

We are a big compagny and we have more than hundreds of AP. Because of the 4.60 upgrade we have lots of bricked AP. please can you send me the procedure as we will not be able to send all the AP to the local provider for recovery.

Thanks

Zyxel_Joslyn

Hi @IT_Field_Support

The attachment is the SOP to do firmware recovery via console.
THe console calbe is like following.


Joslyn

IT_Field_Support

Great, thank you very much !