License Activation

mikebest66

I activated the USG310 Content Filter on the portal. It shows as unlinked. When I try to link it to one of my devices, I get the error "There is no compatible product". I have several USG310 devices registered so why can't I link it? Previous license was the bundle that came when I purchased product.

Zyxel_Tobias

Hi @mikebest66

Can you please send me Serial Number of USG310 and License Key + License Key Order PDF by PM?

Thanks.

Tobias

Zyxel_Tobias

HI @mikebest66

Thanks I look into your PM.

The issue looks like your firmware on USG310 is too old.

With newest firmware we have a new Content Filter engine, and you can pnly link license if your firmware support it.

So please bring your USG310 to 4.62 level, then linking should work.

Kind Regards,

Tobias

mikebest66

Thanks, I will try that.

mikebest66

BTW, I posted the license on your profile wall by accident. Can you remove it please.

dpipro

Yes, I had the same issue, updating ZyWALL's firmware solves the issue. I think that's because some UTM services' suppliers were changed.