License Activation

mikebest66
Posts: 3


I activated the USG310 Content Filter on the portal. It shows as unlinked. When I try to link it to one of my devices, I get the error "There is no compatible product". I have several USG310 devices registered so why can't I link it? Previous license was the bundle that came when I purchased product.
1
All Replies
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Hi @mikebest66
Can you please send me Serial Number of USG310 and License Key + License Key Order PDF by PM?
Thanks.
Tobias0 -
HI @mikebest66
Thanks I look into your PM.
The issue looks like your firmware on USG310 is too old.
With newest firmware we have a new Content Filter engine, and you can pnly link license if your firmware support it.
So please bring your USG310 to 4.62 level, then linking should work.
Kind Regards,
Tobias0 -
Thanks, I will try that.0
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BTW, I posted the license on your profile wall by accident. Can you remove it please.0
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Yes, I had the same issue, updating ZyWALL's firmware solves the issue. I think that's because some UTM services' suppliers were changed.Best regards0
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