Why does the firmware version show as 4.35(VVVV.0)/4.35(WWWW.0) /4.35(ZZZZ.0)/4.35(YYYY.0)?

Zyxel_Emily · October 2019

The behavior was mentioned on page 20 of the release note.

Image: https://us.v-cdn.net/6029482/uploads/editor/a4/b41syd4gdrqy.jpg

Select the Standby firmware row and click Reboot.

Image: https://us.v-cdn.net/6029482/uploads/editor/hs/7ea2kbjtqfur.jpg

After the device reboots, the correct firmware version is able to be shown on the web GUI.

zdenek · October 2019

We do upgrade to 4.35 on USG110 from WK35, but after reboot we still see ZZZZ.0 and our model name changed to SHARE110.

USG_User · October 2019

I've uploaded ZLD 4.35 to the USG110 without rebooting the device. After the upload succeeded the table shows N/A in all columns of the newly uploaded firmware. Could I nevertheless reboot the device choosing line 1 with N/A for getting 4.35 running?

Image: https://us.v-cdn.net/6029482/uploads/editor/0g/bsjrba9pth2c.jpg

Zyxel_Emily · October 2019

Hi @USG_User & @zdenek,

Download the firmware 4.35 at myZyxel.com manually and try to upload 4.35 to USG110 manually.

After 4.35 is uploaded to USG110 and reboot the device, see if 4.35 is correctly shown on web GUI.

USG_User · October 2019

Hi Emily,

Thanks for your reply.

I've already downloaded the firmware manually from myZyxel.com. This is always our prefered method. Then I've uploaded it manually into the stand-by channel of the USG without automatic rebooting. Should I now rebooting the device keeping the 4.33 running for proper recognizing of the new firmware 4.35, or could I directly choose the "N/A" channel as new startup firmware when rebooting although firmware is not yet recognized correctly?

I can't understand why Zyxel is releasing such firmware versions which are confusing the customers. This is a production system here with us and I don't have time to discover the best way first before upgrading firmware. Sorry, but not nice.

Zyxel_Emily · October 2019

Hi @USG_User,

If the firmware version in the standby partition shows as 4.35 and not N/A, you can select the Standby firmware row and click Reboot.

Firmware Status

Running- 4.33

Standby- 4.35

You can also backup the startup-config.conf on the Running partition 4.33 before firmware upgrading.

USG_User · October 2019

Thanks Emily,

so the right sequence is:

1. Uploading the 4.35 to USG without automatic reboot. The new 4.35 will be uploaded but

not recognized correctly. In our case shown as "N/A"

2. Reboot the USG with keeping the 4.33 as startup firmware

3. After reboot the USG should show the new firmware at standby-channel correctly as 4.35

4. Reboot the USG with chosing 4.35 as startup firmware.

Will proceed in that way.

USG_User · October 2019

Unfortunately after rebooting the USG with current FW 4.33, the standby FW 4.35 has been shown nevertheless still as "ZZZZ.0 / share110". But with courage we have rebooted the device now, chosing the ZZZZ.0 / share110 at standby channel as new startup firmware and after the reboot the entry ZZZZ.0 is gone and finally shown as 4.35

CDS · October 2019

Does anyone else have the problem that after upgrating 4.33 --> 4.35 the config is considered "bad" by the USG - and the default config loaded?

This happens consistently for me ...

Any idea how to find out what is "bad" and why?

Zyxel_Emily · October 2019

Hi @CDS,

Connect console and collect console logs when you upgrade the device from 4.33 to 4.35.

If it failed to apply startup configuration file, you'll find the reason in "ERROR:".

Image: https://us.v-cdn.net/6029482/uploads/editor/8z/wl4stcf9wgu5.jpg

Username_is_reserved · May 2020

Where are the new FW? I found only the old one:
Firmware ZyWALL USG 300 3.30(AQE.7)C0 January 21, 2015

Why does the firmware version show as 4.35(VVVV.0)/4.35(WWWW.0) /4.35(ZZZZ.0)/4.35(YYYY.0)?

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