How to configure Log & Report

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zappu
zappu Posts: 27  Freshman Member
First Anniversary Friend Collector First Comment Zyxel Certified Network Administrator - Security
edited April 2021 in Security

Hello guys,

I have an issue with configuring Log & Report, I mean when I go to Configuration->Log & Report->Log Settings and I introduce all the details for "E-mail Server 1" and then I go to the "Email Daily Report" to Send a Report Now and then to Monitor->Log to check if the mail was sent, I received this error: "msmtp: TLS certificate verification failed: unable to get local issuer certificate". I tried to go to Monitor->Log and click on Email Log Now and I received this error: "Sending event/alert log to mail server has failed."

Can Someone please tell me what to do, because to me is weird 100% ?

I also attached few screenshots with how I have configure this Log Settings.

image.png

Active Log and Alert

image.png

Active Log and Alert (AP)

image.png

Log Consolidation

image.png

I attached also how I configure Email Daily Report

image.png
image.png

If you need more info, please let me know.

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  • zappu
    zappu Posts: 27  Freshman Member
    First Anniversary Friend Collector First Comment Zyxel Certified Network Administrator - Security
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    I forgot to mention, that I turned on this option with "Less secure app access" from GMail, but nothing:

    image.png


  • zappu
    zappu Posts: 27  Freshman Member
    First Anniversary Friend Collector First Comment Zyxel Certified Network Administrator - Security
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    No one can help me with my issue ? Thank you

  • imaohw
    imaohw Posts: 124  Ally Member
    First Anniversary 10 Comments Friend Collector First Answer
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    @zappu - uncheck the "Authenticate Server" option.

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,106  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @imaohw

    Thank you for your sharing.


    Hi @zappu

    You can disabled the option “Authenticate Server” and try again.

    Here is the related setting of smtp for your reference.

    https://businessforum.zyxel.com/discussion/1607/daily-log-report-msmtp-tls-certitifcate-verification-failed

  • zappu
    zappu Posts: 27  Freshman Member
    First Anniversary Friend Collector First Comment Zyxel Certified Network Administrator - Security
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    @imaohw I did what you wrote and still the same error it showed.

  • zappu
    zappu Posts: 27  Freshman Member
    First Anniversary Friend Collector First Comment Zyxel Certified Network Administrator - Security
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    Hi @Zyxel_Jerry

    I did you said there and also I followed the steps from that link, because by that link I did this post and also, those screenshots.

    Do you have any other idea what I have to modify ?

    Thank you

    Regards,

    Alex

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,106  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @zappu

    Here is the example setting of smtp

    Go to CONFIGURATION > System > Notification > Mail Server to setup setting for Mail Server.

    image003.png

    Go to CONFIGURATION > Log & Report > Email Daily Report to Enable Email Daily Report

    imag004.png

    Go to CONFIGURATION > Log & Report > Log Setting > double click on the System Log to edit it.

    2020-02-10 13_26_28-.png
    2020-02-10 13_26_41-https___10.214.48.29_ext-js_index.html#.png

    After setup all the setting, Go to CONFIGURATION > Log & Report > Email Daily Report click send report now to check.

    2020-02-10 13_45_06-https___10.214.48.29_ext-js_index.html#.png

    And you’ll receive the report from the device.

    email mask.png

    If the issue is still occured, can you send your configuration to us for check further?.

  • zappu
    zappu Posts: 27  Freshman Member
    First Anniversary Friend Collector First Comment Zyxel Certified Network Administrator - Security
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    @Zyxel_Jerry .

    Now I received this message: "Failed to connect to mail server smtp.gmail.com.", after I put that port.

    Please let me know what I put wrong ?

    Thank you

    Alex

  • zappu
    zappu Posts: 27  Freshman Member
    First Anniversary Friend Collector First Comment Zyxel Certified Network Administrator - Security
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    @Zyxel_Jerry

    I found where it was the issue and now it works.

    Thank you

    Alex

  • RadarPlus
    RadarPlus Posts: 2
    First Comment
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    Alex... could you post the fix? Having the same issue. Thanks!

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