[091901]APP crashes on Android
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Theo1975
Posts: 45 Zyxel Employee
App version: V1.1.8.170908
phone device information: LG Nexus 5X
Android version: 8.0.0
After the installation of both Multy-X devices, I recognize that the App crahses several times, f.e. when I want to start the diagnose, app crahses and start again automatically. I need to close the app and restart several times until the app is stable again.
phone device information: LG Nexus 5X
Android version: 8.0.0
After the installation of both Multy-X devices, I recognize that the App crahses several times, f.e. when I want to start the diagnose, app crahses and start again automatically. I need to close the app and restart several times until the app is stable again.
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Comments
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Same experience here. Android APP keeps crashing constantly or slows down and only shows the loading icon. I got the devices installed but after playing around a while with the APP it starts crashing.
App version: V1.1.8.170908
Phone: One Plus 3t
Android version: 7.1.1
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Thanks for your feedback. We will keep improving Multy X app for more stable.
We have release a new version of Multy X app for Android.
You can download it from the following link and please also upgrade your Multy X device firmware to V1.00(ABKJ.1)B6.0 -
Thank you, will test with the new version
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Just test it the last days, seems the crashes are less than before/ more or less gone, I just had one crash until now
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After nearly one week without any crahses, on saturday it starts again.
App Version:
Android V1.1.8.170913 APK of Multy X
Workaround to get the App working again was to delete the cache of the App in memory settings of smartphone.
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and again, today App starts to crashed again, also to delete the cache didn't help.
The de - and reinstall of the App helps a bit. But there are still many crashes.
do you know already when we can get a App update?
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It also crashes on iOS Devices today. We can see the dashboard and after that we go to devices and to the Group tap then the App closed
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simillar to me, strange that it was working the complete week and stops today
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Hi All,
We will release a new version of Multy X app tomorrow.
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