My ZyWall USG 100: This device is not registered to myZyXEL.com

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edited April 2021 in Security
Hi all,
I'm having some problems with my ZyWall USG 100: it says me "This device is not registered to myZyXEL.com" when I fill the registration parameters.
On myZyXEL.com it is registered. 
The firmware version is: 2.11(AQQ.0) 
What can I do.
Very Thank you,

Antonio
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