Unable to finish 2FA setup with Google authenticater.
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I have an Zywall USG 60 with PIN code by SMS/Email setup as 2FA. I want to change it to the Google authenticator 2FA, but when i scanned the QR code and try to finish the last step with the 6 digit code I get the following error message : we are not able to verify your code.
I tried already to delete the account in the Google Authenticator and setup it for a second en even a third time, but no luck, still the same message: we are not able to verify your code. Can someone advise me what to do or what to check else?
I tried already to delete the account in the Google Authenticator and setup it for a second en even a third time, but no luck, still the same message: we are not able to verify your code. Can someone advise me what to do or what to check else?
0
Accepted Solution
All Replies
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I think your firewall doesn't have internet access.
I have the same issue when I inactive the wan interface..0 -
Well, I am logged in from an external IP address, so the firewall must have internet0
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Hi @Fender,
What is your firmware version ? Have you upgrade to the latest?
Because I always works fine in my enviroment. Could we have remote session to check that?
Kindly find your Inbox. Thank you
Kevin0 -
Hi Kevin, firmware is up to date. V4.72(AAKY.0) Sure we can do a remote session.0
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Glad to have been helpful0
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Hi @Fender,
I' m glad the issue is solved.
Indeed , as the Fred_77 said the date/time must the same as mobile device.
Thank you
Kevin0
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