Flex 700 - Certificate download has failed

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jayd691
jayd691 Posts: 25 image  Freshman Member
Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula
in Security
I have a USG Flex 700 running firmware version 5.31(ABWD0) which is having the same continuous error "2022-09-26 14:45:03 error myZyXEL.com Certificate download has failed.).

I have tried unsuccessfully to perform the update manually, but it continues to fail that way as well. "SSL Certificate download has failed. (failed) at Mon Sep 26 15:18:05 2022"

How can I correct this issue?

Jay

Accepted Solution

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  • Zyxel_James
    Zyxel_James Posts: 809 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
    Hello @jayd691,
    about "SSL Certificate download has failed", is it a log or a pop-out error message? could you provide a screenshot of it?
    Moreover, could you provide remote access to me via private message? I could help to check on this, thank you.

    James
  • jayd691
    jayd691 Posts: 25 image  Freshman Member
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula
    Hi James,

    It is logged when the update is automatic, and it is a pop-up window and logged when I try to update it manually, which I found in the community resolved this issue previously.

    Jay
  • [Deleted User]
    [Deleted User] Posts: 21 image  Freshman Member
    First Comment Friend Collector Fifth Anniversary
    Hi all
    Same issue again as previously.
    Printscreen here:

  • Zyxel_James
    Zyxel_James Posts: 809 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
    Answer ✓
    @jayd691, @Danyhomephix,
    We have fixed the update issue on the update server. Now it should be able to update. Please try again, thank you.



    James

  • [Deleted User]
    [Deleted User] Posts: 21 image  Freshman Member
    First Comment Friend Collector Fifth Anniversary
    It works now on my side.
    BR Daniel
  • Rix
    Rix Posts: 21 image  Freshman Member
    First Comment Friend Collector SurveyFeedback-2022-Nov First Anniversary
    And how do you manage it in Nebula?
  • Zyxel_James
    Zyxel_James Posts: 809 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
    Hello @Rix
    Currently, we do not support SSL inspection on Nebula mode.

    James

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