Problems accessing website on SCR50AXE

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Klaus_S_K
Klaus_S_K Posts: 10 image  Freshman Member
First Comment Fourth Anniversary
in Security

Hi again

Trying to access skechers.dk with the Ransomware / Malware Prevention enabled

Skærmbillede 2023-05-19 204546.png

but the site is blocked. Tried these settings to whitelist the site, but without result. Anyone who can help?

Accepted Solution

  • Zyxel_James
    Zyxel_James Posts: 839 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
    Answer ✓
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    Hello @Klaus_S_K

    Threat management - Exception list.png

    please add it to the Exception list instead of the allowed domain, thanks.

All Replies

  • Zyxel_James
    Zyxel_James Posts: 839 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
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    Hello @Klaus_S_K

    I found that skechers.dk is using the IP address 23.227.38.65 and it's categorized as a suspicious or malicious IP

    Event log - threat management - suspicious or malicious.png

    Please try to add the IP address instead of the domain name to the allowed list.

    custom allowed domain.png

    Anyway, I will check if it's a false positive as well, thank you.

  • Zyxel_James
    Zyxel_James Posts: 839 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
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    Hello @Klaus_S_K

    Just to let you know, I check the IP address by VirusTotal and it still has security concerns.

    https://www.virustotal.com/gui/ip-address/23.227.38.65

  • Klaus_S_K
    Klaus_S_K Posts: 10 image  Freshman Member
    First Comment Fourth Anniversary
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    Added the ip and adress to the whitelist, but i still cant access the. On the bright side, my wife wont spend money on shoes ;)

    image.png image.png
  • Zyxel_James
    Zyxel_James Posts: 839 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
    Answer ✓
    Options

    Hello @Klaus_S_K

    Threat management - Exception list.png

    please add it to the Exception list instead of the allowed domain, thanks.

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