ATP 800 5.36p2 hangs

alexey
alexey Posts: 188  Master Member
First Comment Friend Collector Fifth Anniversary
in Security

Debug logs.

2505.log

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  • Zyxel_Emily
    Zyxel_Emily Posts: 1,396  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    Hi @alexey,

    Thanks for the console log. We will analyze what the root cause is.

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  • alexey
    alexey Posts: 188  Master Member
    First Comment Friend Collector Fifth Anniversary
    https://community.zyxel.com/en/discussion/comment/53227#Comment_53227

    Its very strange.

    Last error was at 8-20

    [2023-06-05 08:20:09.776] unpack_message_rr fail ret=-31unpack_message_rr fail ret=-31

    After that next message after 2,5 hours

    [2023-06-05 10:55:31.026] OCTEON eMMC stage 1 bootloader
    [2023-06-05 10:55:34.822] Success.
    [2023-06-05 10:55:34.822] Branching to stage 2 at: 0xFFFFFFFF81004000
    [2023-06-05 10:55:34.837] Environment passed by remote boot loader has a bad CRC!

    As i understand its failore boot message.

    Not message about watchdog reboot, nothing. Only new failed boot but unknown reason.

    Console connetced every time.

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,396  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    edited June 2023

    Hi @alexey,

    In the console log file "2505.log", it seems relevant to L2TP VPN. Is L2TP VPN enabled on this ATP800?

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