we could not verify the certificate: reason = untrusted (Web Configurator Cause)
Here is an issue that prevents the possibility to setup a new ZYXEL Router on a Windows 10 or Windows 11 machine.
My original workaround was to use an older Windows 7 x32 laptop with Chrome or Firefox. I never received the option to click "Advanced" proceed to the website due to this error.
ZYXEL Support found article below:
Turns out I have to disable VIPRE Advanced Security in order to access Web Configurator. I have been dealing with this for 6 months, having to use my old laptop to get around this issue. I felt this is important enough to post here. I will file a report with VIPRE Support and see if there is a method to WHITELIST the ZYXEL Router.
All Replies
-
ZYXEL firewall uses a self-signed certificate, so you need to install a valid 3rd party certificate with full chain to the firewall. In this post, you can find how to import root certificate, intermediate certificates and end-entity certificate to the firewall.
0
Categories
- All Categories
- 398 Beta Program
- 2.1K Nebula
- 117 Nebula Ideas
- 83 Nebula Status and Incidents
- 5.2K Security
- 99 USG FLEX H Series
- 247 Security Ideas
- 1.3K Switch
- 69 Switch Ideas
- 923 WirelessLAN
- 35 WLAN Ideas
- 5.9K Consumer Product
- 213 Service & License
- 337 News and Release
- 71 Security Advisories
- 21 Education Center
- 5 [Campaign] Zyxel Network Detective
- 2.1K FAQ
- 1K Nebula FAQ
- 445 Security FAQ
- 238 Switch FAQ
- 213 WirelessLAN FAQ
- 47 Consumer Product FAQ
- 142 Service & License FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 72 About Community
- 62 Security Highlight