we could not verify the certificate: reason = untrusted (Web Configurator Cause)
Ally Member
Here is an issue that prevents the possibility to setup a new ZYXEL Router on a Windows 10 or Windows 11 machine.
My original workaround was to use an older Windows 7 x32 laptop with Chrome or Firefox. I never received the option to click "Advanced" proceed to the website due to this error.
ZYXEL Support found article below:
Turns out I have to disable VIPRE Advanced Security in order to access Web Configurator. I have been dealing with this for 6 months, having to use my old laptop to get around this issue. I felt this is important enough to post here. I will file a report with VIPRE Support and see if there is a method to WHITELIST the ZYXEL Router.
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ZYXEL firewall uses a self-signed certificate, so you need to install a valid 3rd party certificate with full chain to the firewall. In this post, you can find how to import root certificate, intermediate certificates and end-entity certificate to the firewall.
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