Register new unmanaged switches in portal.myzyxel.com

GiuseppeR
GiuseppeR Posts: 369  Master Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
in Switch

Hello everyone,

I tried to register also some unmanaged Zyxel switches on portal.myzyxel.com but there I see that it is requested to have both serial number and MAC address.

So is it impossible to register on portal.myzyxel.com all the unmanaged switches?

Thanks in advance

All Replies

  • PeterUK
    PeterUK Posts: 3,770  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary

    Being that they are unmanaged there is no firmware to download and does not get a IP from the network  

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,209  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @GiuseppeR,

    If you're worried about the warranty, our RMA system will check your serial number for the warranty status. You don't need to register the device to have a warranty. "portal.myzyxel.com" is to assign licenses for on-premise/standalone devices, not for warranty service.

    Zyxel Melen


  • GiuseppeR
    GiuseppeR Posts: 369  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hi @Zyxel_Melen

    I was looking for a portal where to register all the serials related to products I installed for different clients, like I can do with Nebula/on-prem devices.

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