Users may not be able to upgrade to V1.32 if on 131ABWV0ITS-0311-GUI

PeterUK
PeterUK Posts: 3,726  Guru Member
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If on 131ABWV0ITS-0311-GUI

So today was not able to update to to V1.32 by UI but could see V1.32 in Nebula under firmware type latest but when you click to upgrade nothing happens so only way was to install another firmware like 131ABWV0-0203-sysrepo then by UI was able to download and upgrade to V1.32

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  • Zyxel_Melen
    Zyxel_Melen Posts: 3,149  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @PeterUK,

    Thank you for your valuable input. The underlying rationale for this precaution is to mitigate potential issues that may arise from customers implementing weekly firmware updates of the official firmware without prior review of the release notes. The objective of the current mechanism is to facilitate effective communication between customers and our support team, thereby enabling us to assist customers in verifying whether the official firmware has resolved the issues they previously encountered. Rest assured, I will convey this matter to our product team and seek an appropriate solution. Thank you once again for your invaluable feedback.

    Zyxel Melen