GS1900-8HP: Serial Numbers go missing via CLI and HTTP ?

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Quinton_Büchler
Quinton_Büchler Posts: 4 image  Freshman Member
First Comment Fifth Anniversary
in Switch

I'm hoping there is a fix to this. GS1900-8HP, (non-ncc), is not displaying its serial number via CLI nor HTTP.

Model Name:GS1900-8HP
Revision:B1
Device Firmware: V2.80(AAHI.0) | 10/16/2023
As well as:
Device Firmware: V2.90(AAHI.1) | 03/04/2025

Upgraded & Downgraded between V2.90 & v2.80. What is strange, first noticed this on v2.40 then upgraded to v2.70>v2.80 then v2.90.

Factory Default also does not resolve this.
Any suggestions or known solutions?

Unable to find any historical info on this matter.
3x units acting the same.

GS1900-8HP_cli_serial Number.png GS1900-8HP_fwdown_v2.80_serial_missing_.png GS1900-8HP_http_serial Number_v2.png ZON_missing_serials.png

All Replies

  • Quinton_Büchler
    Quinton_Büchler Posts: 4 image  Freshman Member
    First Comment Fifth Anniversary

    I have the System Tech-Support dump file available if needed.

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,739 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited April 9

    Hi @Quinton_Büchler

    This issue requires special method to fix. Please contact your sales or resaler to submit RMA request.

    In addition, this issue only occurs on certain devices and does not affect network usage.

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 4,739 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited April 24

    Update:

    If anyone encounter this issue, please send me a private message to book a remote session for fixing this issue.

    Zyxel Melen


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