GS2220 Firmware V4.80(ABRR.0) | 01/18/2023 - NTP issue

Options
henriquev
henriquev Posts: 22 image  Freshman Member
First Comment Friend Collector First Anniversary
edited April 17 in Switch

Hello,

We have for some time now dealing with an issue where some switches do not properly register to Nebula even after a factory reset.

After some investigation, I believe the issue lies on the NTP packet that the switch sends to "time.google.com" and it is discarded due to the field "Transmit Timestamp" being all zeros. At least in my packet capture sessions the switch didnt try to reach for *.pool.ntp.org, only google. Update: After firmware upgrade to latest, the "transmit timestamp" is still all zeros, but it doesnt look to be a problem to google anymore and the server replies. Regardless, the switch now queries on pool.ntp.org as well. DM me if you need a capture to look into this issue.

Often the switch comes back to Nebula but I cannot do a SSH session, for instance, problaby due to certificate/time issue related to the NTP time sync fail - in cases where the switch eventually registers to Nebula I can see several logs related to time sync fail.

I have seen that there is fixes related to NTP on recent release notes and I assume it is to solve this kind of issue, but the "V4.80(ABRR.0) | 01/18/2023" is still marked on Nebula as stable, and as NTP seems to be critical to a proper registration, it would be nice if a release with this issue fixed is promoted to stable.

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,381 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @henriquev ,

    We're glad to hear your issue has been resolved with the latest firmware update.

    Regarding your mention of "After firmware upgrade to latest, the "transmit timestamp" is still all zeros,", could you please provide some additional details:

    • What did you mean by that?
    • How did you test it / perform the packet capture? Please share the results or a screenshot.
    • Did it have any impact on your network service?

    Zyxel_Judy