Changing Email on community question and Rewards Program

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PeterUK
PeterUK Posts: 4,738
250 Answers 2500 Comments Friend Collector Ninth Anniversary
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in Community Feedback

So put simply why can't we change are Email on community? not that I need too but might be useful info for others

But then you can change Email here Zyxel Account so is that just for everything including store but not the community? but then how does the Rewards Program work if your Email for community is not the same?

Thanks

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  • Zyxel_Judy
    Zyxel_Judy Posts: 2,753
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
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    Hi @PeterUK ,

    This is a platform limitation — the Community platform keeps the original email on file even after you change your email in the Zyxel Account.

    If you (or anyone else) run into this situation, please contact us, and we'll make sure you still receive all the benefits of the Rewards Program.

    Zyxel_Judy

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