Xs1935 -10 v xs1930-10 noise issue??

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Skyeci26
Skyeci26 Posts: 7
First Comment First Anniversary
image  Freshman Member
edited September 27 in Switch

Hi

I added yesterday new xs1935-10 to my network alongside my xs1930-10 which is about 1 year old.

The xs1935 is so much louder/noisy. The fans sound like they are rattling/buzzing and not a smooth sound like the xs1930....

I bought this through amazon so considering getting an exchange.

Views welcome please

Thanks

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  • Zyxel_Luna
    Zyxel_Luna Posts: 98
    5 Answers First Comment Friend Collector
    image  Zyxel Employee
    edited October 1
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    Hi @Skyeci26,

    To help us investigate this further, could you please provide the following information?

    1. Video Recording: A short video recorded in a quiet environment without background noise.
    2. Tech-Support File(XS1935 and XS1930): Please refer to the FAQ guide below to collect the Tech-Support file and send it to us via private message (PM): Network Switch - Creating a "Tech-Support" file – Zyxel Support Campus EMEA

    Once we receive the information, we will look into the issue and assist you further. Thank you for your cooperation and patience!

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