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Why my WAX620D-6E AP only display 2.4GHz and 6GHz channel utilization on Nebula?
The AP model WAX620AX-6E is Nebula BandFlex model (NWA220AX-6E, WAX620D-6E), which means the AP can only be configured with two radio options: 2.4GHz + 5GHz or 2.4GHz + 6GHz. Thus when the NWA220AX-6E BandFlex radio is configured in 6GHz mode, the 5GHz related information will not display on the Nebula front-end page.
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Why my AP WAX620D-6E only display 2.4GHz and 5GHz channel utilization on Nebula?
The AP model is Nebula BandFlex model (NWA220AX-6E, WAX620D-6E), which means the AP can only be configured with two radio options: 2.4GHz + 5GHz or 2.4GHz + 6GHz. Thus when the WAX620D-6E BandFlex radio is configured in 5GHz mode, the 6GHz related information will not display on the Nebula front-end page.
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Why my NWA220AX-6E AP only display 2.4GHz and 5GHz channel utilization on Nebula?
The AP model NWA220AX-6E is Nebula BandFlex model (NWA220AX-6E, WAX620D-6E), which means the AP can only be configured with two radio options: 2.4GHz + 5GHz or 2.4GHz + 6GHz. Thus when the NWA220AX-6E BandFlex radio is configured in 5GHz mode, the 6GHz related information will not display on the Nebula front-end page.
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Why my WiFI 6E AP cannot broadcast 5GHz and 6GHz SSID at same time?
If the AP model is Nebula BandFlex model (NWA220AX-6E, WAX620D-6E), which means the AP can only be configured with two radio options: 2.4GHz + 5GHz or 2.4GHz + 6GHz. The BandFlex radio can only choose one between 5GHz and 6GHz. If the requirement is to enjoy 5GHz + 6GHz wireless service simultaneously broadcast, it's…
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Why can't my WAX620D-6E configure 5GHz + 6GHz radio option on Nebula?
The Nebula BandFlex models (NWA220AX-6E, WAX620D-6E) can only be configured with two radio options: 2.4GHz + 5GHz or 2.4GHz + 6GHz. The BandFlex radio can only choose one between 5GHz and 6GHz.
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Why can't my NWA220AX-6E configure 5GHz + 6GHz radio option on Nebula?
The Nebula BandFlex models (NWA220AX-6E, WAX620D-6E) can only be configured with two radio options: 2.4GHz + 5GHz or 2.4GHz + 6GHz. The BandFlex radio can only choose one between 5GHz and 6GHz.
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How to check what AP models support "Wall" mounting antenna mode?
APs with Dual-optimized antenna system, you can check the AP spec sheet RF Specifications part of the AP you interested from: Wireless | Zyxel Networks Example.
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Why the Antenna column display blank in Radio settings page?
The Antenna column in Nebula » Configure » Radio settings page AP table indicate your AP model does not support wall mount antenna mode configuration.
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How to adjust the antenna mounting mode when managed in Nebula?
You can adjust the AP's mount mode from below 2 paths: 1. Nebula » Configure » Radio settings page Scroll down the page to the AP table, and you'll be able to adjust the mounting mode configuration of the support wall mount models. 2. Nebula » Devices » Access points page Tap on the AP which support wall mount deployment…
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How to know AP model is ceiling or wall mount when managed in Nebula?
You can observe the current mount mode from below 2 paths: 1. Nebula » Configure » Radio settings page Scroll down the page to the AP table, and you'll be able to check the mounting mode configuration of the support wall mount models. 2. Nebula » Devices » Access points page Tap on the AP which support wall mount…
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What does the event log "Wlan slot2 is enabled" mean?
This is a general informational log indicating that the 5GHz radio of the access point has been activated, commonly observed when the AP boots up. *Note: On BandFlex models, this may also refer to the 6GHz, depending on the BandFlex configuration.
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What does the event log "Wlan slot1 is enabled" mean?
This is a general informational log indicating that the 2.4GHz radio of the access point has been activated, which is commonly observed when the AP boots up.
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Why my 2.4GHz IoT devices cannot connect to Wi-Fi after radio channel changed (DCS)?
If the 2.4GHz IoT devices sometime connected to Wi-Fi normally, and cannot connected to Wi-Fi after DCS scan, you may further try configure the 2.4GHz channel deployment with option Three-Channel Deployment due to some IOT vendor IOT devices only support channel 1, 6, 11.
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How can I resolve IoT devices connection issue?
Please follow the below FAQ to fine-tune settings for IoT devices: If the symptom persists, you may further try configure the 2.4GHz channel deployment with option Three-Channel Deployment due to some IoT vendor IoT devices only support channel 1, 6, 11.
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Why my AP is blinking blue slowly and I cannot find my SSID?
When your Access Point (AP) is blinking blue slowly, it means the AP is performing a Dynamic Channel Selection (DCS) scan, and selecting a Dynamic Frequency Selection (DFS) channel (CH52 ~ CH144) for its service channel, the AP is currently conducting the Channel Availability Check (CAC). The CAC is a mandatory procedure…
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Why my Wi-Fi 6E AP cannot broadcast 6GHz Wi-Fi?
Please check if your model is the Nebula BandFlex model, which means the 5GHz and 6GHz cannot work at the same time. BandFlex Model: NWA220AX-6E, WAX620D-6E If your model is the BandFlex model, please further check: Nebula >> Configure >> Access points >> Radio settings page, scroll down the bottom AP list, and tap the…
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What does the Green enable lock icon mean on AP radio settings dialog on Nebula?
On Nebula >> Configure >> Access points >> Radio settings page, if you have ever manually fixed any specific configuration for managed APs from the bottom AP list entry, the Green enable lock icon indicates the settings have been overridden that are different from global radio settings.
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How can I fix the radio output power for specific managed AP on Nebula?
Please follow the below steps to fix the radio output power, you can ensure your managed AP operates on the desired radio power, enhancing network performance and stability according to your requirements. Navigate to Nebula >> Configure >> Access points >> Radio settings Scroll down the page to the AP list part, and single…
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How can I fix the radio band badwidth for my managed AP on Nebula?
Please follow the below steps to fix the radio bandwidth, you can ensure your managed AP operates on the desired radio bandwidth, enhancing network performance and stability according to your requirements. Navigate to Nebula >> Configure >> Access points >> Radio settings Scroll down the page to the AP list part, and…
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How can I fix the radio band channel for my managed AP on Nebula?
Following the below steps, you can ensure your managed AP operates on the desired radio band, enhancing network performance and stability according to your requirements. Navigate to Nebula >> Configure >> Access points >> Radio settings Scroll down the page to the AP list part, and single tap on the AP which you want to…