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How can I identify my Access Point model from the label on the AP?
First, locate your AP device. These devices are usually mounted on the ceiling or wall. Flip the Device: Carefully flip the AP device to see its back. Look for the word "Model Number" on the label and note the model name next to it. For example: "WAX510D".
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How to check total number of clients currently connected to the AP?
To check the total number of clients currently connected to the AP, please: Navigate to Nebula » Devices » Access points Click the list-option icon on the right of the Access point list. Select the Current client attribute Then you'll be able to see the total number of clients connected to the AP.
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How to disable FTP on Zyxel access points?
For cloud mode managed AP, currently does not provide FTP settings for cloud mode AP on Nebula. However, to disable FTP on your Zyxel Access Point running, follow these steps at the beginning of the process: If you are using the command line interface (CLI): SSH into the Access Point by using Putty or TeraTerm SSH…
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How to check Zyxel AP's MAC address and Serial Number?
This article explains how to find the model number and serial number of your device and showcases the web interfaces of the devices. If your serial number starts with an 'S', for example, S123Z456789, this is how you can identify it. WAX620-6E for example
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Why Can't I Upgrade AP Firmware When There Is New Firmware Available on Nebula?
DNS Issue: The most common reason for firmware upgrade issues is DNS resolution problems. If your device cannot resolve the domain firmware.nebula.zyxel.com, try using the command line nslookup in command line tool to check DNS resolution. It's recommended switching to Google's DNS server 8.8.8.8 manage the APs to avoid…
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Is it possible to set a custom password for my device after it is registered with Nebula?
Once the device is registered and managed through Nebula, it adopts the local credential password set in the Site settings of Nebula. This approach is adopted to simplify and unify the management of devices on the cloud. Currently, it is not possible for users to change the password for a specific device once it is managed…
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Why Can't I See AP Maintenance in My AP Page?
The reason you cannot find the AP maintenance option on your AP page is that it depends on the firmware version of your Zyxel AP. As of December 2023, this feature is currently supported on Zyxel small business models, such as NWA50AX, NWA55AXE, and NWA90AX, starting from firmware version 6.29 Patch 2 version.…
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How to Change AP's Hostname in Nebula
Hostname is a identifiable name given to a device on a network. Changing the hostname for your Nebula managed Access Points allows you to easily distinguish and manage them, such as syslog, SNMP protocal usage, especially for large network environment management scenario. To change the hostname of your Nebula managed AP,…
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How to use the Nebula AP summary report
Introduction: Nebula offers the ability to access statistical data about access points. You can view a AP usage report by navigating to Site-wide > Monitor > Access Points > Summary Report. Additionally, there is an 'Email Report' feature located in the top right corner of this page. Using the Email Report now: Address:…
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How to understand the Nebula AP Event Log for the Station?
In the NCC log entries, you might encounter some terms that are not immediately clear. Here's an explanation of common and uncommon log messages: Normal AP Log Messages: STA Logout: Message: "Station: AA:BB:CC:DD:EE:FF has disassociated by STA Logout." Explanation: The client disconnected from the WiFi, possibly due to…
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How do I install a newly Purchase Access Point?
This article will introduce how to step by step install a new Access point. Optimal Location Selection: Place your Access Point centrally on the ceiling of the active area for optimal coverage,ensuring it's away from physical barriers and interference sources such as microwaves and cordless phones. Power Connection:…
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How to take control of NWA55AXE and reset to default
Background In case of lost admin, password or IP address,
with the help of “Nebula” APP, we can easily take control of the AP we just
received, configure the wireless settings, and even reset it to default setting. Detail Process (Please noted all the process below requires AP have stable Internet connection and power…
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[Nebula] How to generate QR code for device register via Nebula App?
When you meet one of the below problems, please refer this post. > Unregister your AP from Nebula cloud mode, move your AP from one organization to another organization (two organization belong to different users.) > Can't find the Nebula QR code on the AP or box. We suggest you use adapter for AP power supply, isolate…
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[Nebula] How to check the AP status on NCC
Where to find: Devices > Access points Function description: This
page allows you to monitor the APs’ detailed information on the selected site. Scenario: When
you registered some APs on NCC and waited for them to online. You can check the AP status icon for detail of all
APs on the site. AP status: 1. To show the…
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[Nebula] What to do if the AP is offline?
If the AP is registered and added to the
site but keeps showing offline on Nebula. The LED status is flashing in Yellow/Green
status after connecting it to the network. 1. The AP gets IP from DHCP server
by default, ensure that the AP gets IP address successfully. The ZON utility provides
user to scan and check the Zyxel…
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How to recover the AP standalone settings after the device is unregistered from NCC?
NebulaFlex (Pro) provides the flexibility to manage your device either in standalone, controller (Pro) or by Nebula Control Center. When the Access Point management changes from standalone to Nebula Control Center by registering the device, any setting that had been applied to the device will not be carried over, and the…
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How to switch NWA 1123 Series Dual Mode AP from Cloud to Standalone mode?
How to switch NWA 1123 Series Dual Mode AP
from Cloud to Standalone mode? When NWA 1123 Series Dual Mode AP is registered
into the organization, it is controlled and managed by Nebula Control Center (NCC),
and it belongs to Cloud mode. Once you unregister NWA 1123 Series Dual Mode AP from ORGANIZATION on NCC, it will…
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Access Point Event Log Reason Code and Descriptions
You may often encounter reason codes (#) in event logs without fully understanding their meaning. Below are some common reason codes related to access point event logs: For more details and the original source of this explanation, please visit this post from aboutcher.co
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How do I choose between Nebula or NXC products?
How do I choose between Nebula or NXC products? The difference between NXC series and Nebula is that the NXC series has more complex configurations available and require higher skillsets and networking knowledge while Nebula is meant to be intuative and simple to manage. We would suggest depending you or your customers'…
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LED Indication Guide for NAP303
LED Indication Guide for NAP303 A guide for those who want to know what the LEDs represent and blinking patterns indicate on NAP303 LED of NAP303 Explaination of NAP303 LED and Patterns