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[Mobile router] What should I do if getting a weak cellular signal?
1/ Identify the nearest cellular base stations and position your mobile router in their direction by the Zyxel Air app is a suggestion. It helps to assess signal strength in various areas of your environment. While the closest site or one with a direct line-of-sight often works best, this isn't always the case. Factors…
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[Mobile Router] Understanding about Nebula Control Center status on the local GUI
With the Nebula mobile router version, you can use this screen to enable or disable Nebula Discovery. You can also view the Internet connection status, Nebula connection status and the Zyxel Device registration status in this screen. Nebula Discovery: Enable this to have the Zyxel Device connect to the NCC and change to…
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[Mobile Router] The LED Signals of the NR5101: What Do They Indicate?
Nebula NR5101 LEDs Nebula NR5101 LED Behavior
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[Mobile Router] Understanding the NR7101 LED behavior
Nebula NR7101 LEDs Nebula NR7101 LED Behavior
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[Mobile Router] Steps to follow if 5G connection is not available
In case there is no 5G connection with your 5G mobile router, consider the following steps: SIM card capability: Contact your ISP to confirm 5G service availability with your SIM card. 5G signal availability: Check local 5G signal via nperf website. Select the appropriate Country, City/ province, District and Carrier…
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[Mobile Router] How to change Cellular APN manually?
When you’d like to use the manual APN that provided by your service provider, please follow the below steps: Navigate to Network setting > Broadband > Cellular APN Click the Cellular APN page‘s Modify icon Enable APN Manual Mode. Enter the username and password. Note: APN: This field allows you to display the APN in the…
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Nebula FWA510 LED Behavior
Nebula FWA510 LED Nebula FWA510 LED Behavior
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Nebula FWA710 LED Behavior
Nebula FWA710 LEDs Nebula FWA710 LED Behavior
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[Mobile Router] Modifying Client Information
To update the information of a client on your Zyxel mobile router, follow these simple steps: Select the client you wish to modify from the list of connected devices > Click on the 'Edit' icon Change the Device name and device icon > Click 'Save' to apply the updates. The result looks like this After saving, the updated…
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[Mobile router] How to check the client list?
To view the list of connected clients on your mobile router, follow these steps: Navigate to the 'Home' > Click the arrow on the right bottom corner of 'Connectivity'. Click on “WiFi” tab to view the wireless clients Click to “Wired” tab to view the wired clients.
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[Mobile router] Is it possible to use WPA3?
For certain mobile routers, you can enable WPA3 security by going to Network Settings, selecting Wireless, and then choosing Security Level. Note that: Choose WPA3-SAE if all your WiFi clients support it. If you're uncertain about your wireless clients' compatibility, selecting WPA3-SAE/WPA2-PSK or WPA2-PSK alone is a…
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[Mobile router] Can Nebula device firmware be installed in the non-Nebula device?
The Nebula portal and Nebula device firmware are exclusively compatible with Nebula devices. FYI: To determine if your Mobile Router is Nebula-compatible or not, please refer to this FAQ.
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How do I know if my Multy device can build a Mesh network with other devices?
To determine whether your Multy devices can build a Mesh network with each other, you should reference the compatibility tables as below. These tables clearly outline which Multy models can serve as primary routers and which can be used as extenders or satellites.
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[Mobile router] Understanding the preferred SIM slot
As the time of this writing, the Preferred SIM Slot definition as below: Select Auto: To have the Mobile Router (MR) automatically detect and choose the SIM card slot that has a SIM card inserted. If both cards are inserted, the primary Internet connection uses SIM 1, and the cellular backup connection is SIM 2. If you…
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What is the default SSID of Zyxel Router?
It is the information found at the back of the device. To register the device to Nebula, you need to have the internet. And in case you want to use the Nebula Mobile app but your phone doesn't have the internet itself, you may use the default SSID and password of the device.
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Getting Started with SCR50AXE via Nebula Mobile APP!
This article will guide you on how to set up the SCR 50AXE device via Nebula APP for the first time. SCR 50AXE is a Secure Cloud-managed Router that is controlled by NCC (Nebula Control Center). You can access the NCC through the NCC web portal using a browser or Nebula Mobile app. And you need to create an account to log…
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[Mobile router] When and how to reset?
When press the Reset, the Mobile Router will reload the factory-default configuration file, it means you will lose all configurations that you had previously saved. The password will be reset to the default (see the Mobile Router label) and the IP address will be reset to 192.168.1.1 When: You forget your password or IP…
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How to configure Cellular Dual SIM for Internet Failover on a Mobile Router?
Scenario: You are a network engineer responsible for ensuring uninterrupted Internet connectivity for an office. You have a Mobile Router that supports dual SIM card slots for cellular backup (failover). You want to configure the router to automatically switch between SIM cards in case of Internet failure. Pre-requisites:…
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Can I extend the Multy M1 Wi-Fi system by connecting the satellite using a LAN cable?
Yes, you can extend the Multy M1 Wi-Fi system by connecting the satellite via a LAN cable. This method can offer a more stable and reliable connection compared to a wireless setup.
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The default mode for mobile router
The Mobile Router operates in two modes: Router Mode and IP Passthrough Mode. The default settings for these modes vary based on the type of Mobile Router: For Outdoor MR models like FWA710, NR7101, and LTE7461-M602, the default setting is IP Passthrough Mode with a Dynamic method. For Indoor MR models such as FWA510,…