[Mobile Router] Steps to follow if 5G connection is not available
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Zyxel_Judy
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Zyxel Employee
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In case there is no 5G connection with your 5G mobile router, consider the following steps:
- SIM card capability: Contact your ISP to confirm 5G service availability with your SIM card.
- 5G signal availability: Check local 5G signal via nperf website. Select the appropriate Country, City/ province, District and Carrier (Operator). Alternatively, you can contact your ISP to confirm 5G signal availability in your region.
- Firmware Update: Make sure your device is updated with the latest firmware. To know the latest firmware version for the Nebula Mobile Router, please refer to Zyxel Download Library
- Network Settings: Examine your “Cellular band“ settings.
Path: Network Settings > Broadband > Cellular Band.
- Ensure that the "Referred Access Technology" includes the “5G” option
- The 'Band Auto Selection' can be either:
- Enabled for automatic band selection
- Fixed to specific bands supported by your ISP
OR
This setting allows the router to search for the best available band automatically.
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