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What does each license status mean and what action it can be done?
After Nebula Phase 11(Apr. 11, 2021), the user may see several kinds of license status in License & Inventory page. Here is the definition of each license status: * Active: The license is assigned to a specific device and activated. * Queued: The license is assigned to a specific device, and the license is waiting for the…
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How to activate the bundle license
Regardless of whether your bundle license is a Nebula Pro Pack license or a Gold Security Pack (GSP) license, we recommend checking if the organization is in Pro status. The Org must be in Pro status so that the Pro Pack license or the GSP license can be activated and utilize the Pro Pack features. Alternatively, you can…
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Why my Nebula license has been merged to one after assign the license to the H series firewall?
The current design is that once you assign the license to the H Series firewall, all licenses will be merged into a single license and this action cannot be undone. If you have any questions, please contact our support team.
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Why does Nebula CC display "Base Pack" when I have a Pro Pack license?
Background Nebula Control Center (Nebula CC) provides license-based features categorized into Base, Plus, and Pro Packs. Licenses enable advanced functionalities for organizations using Nebula. Issue & Root Cause Your organization may display as using the "Base Pack" despite holding a Pro Pack license. This happens because…
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Why the on-cloud device's license is deferred?
In some situation, when the previous license is finished, and the next license still in deferred. This could cause by the sync issue. We suggest you can wait for a day for the daily sync complete. When the daily sync complete, the license will activated. If not, please contact Zyxel Support for the help.
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How to Address Deferred Gold Secuirty Pack License State on a on-cloud USG FLEX 100
Question: The Gold Security Pack License on a on-cloud USG FLEX 100 is in a deferred state and might cause the Org downgrade to a Base Pack. Can this be fixed? Answer: If your Gold Secuirty Pack License is in a deferred state, it typically waits for a daily sync with the server to activate. Here is how to check and ensure…
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Where do I find the PRO/Pack Upgrade button in Nebula CC?
Navigate to Organization-wide > License & Inventory. In the "Overview" tab, you'll find the "Upgrade Now" button. Click it to upgrade to the PRO/Plus pack. You may also refer to this link for detail information on how to upgrade your organization type from based to PRO/Plus pack. If you encounter any other issues, please…
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[NEBULA] How to assign license/security pack to the Org
To add the license or Security Pack to Org but not to assign to the device, you can follow the steps below: Step 1: To register a key, please login to https://nebula.zyxel.com and access the organization which you would like to add the license. Step 2: After entering into your organization, please click the…
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Why do I receive a message that a device will expire in less than 90 days?
Although you have assigned licenses to all of your devices, you might received this message due to: A license of a device will expire in less than 90 days. A newly added device with a 30-day trial license (Mostly the Gold Security Pack trial). To your organization in Pro status, it is recommended to purchase a new license…
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What can I do if I accidentally assign too many licenses to one device? The licenses are active.
Since the licenses are active, they cannot be unassigned. Please click the action button on this device and then click the transfer license. A license transfer window will pop out. You can transfer the license to a specific device under same owner's organization. You also can select multiple licenses to transfer. After…
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How to assign licenses to a device in license tab?
Nebula user can assign Nebula licenses in the device or license tab. These two pages have a little difference. This FAQ will guide you on assigning licenses to a device in the license tab. Make sure you have unused licenses. Click the action button > assign license of one license you want to assign. If you want to assign…
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How to assign licenses to a device in device tab?
Nebula user can assign Nebula licenses in the device or license tab. These two pages have a little difference. This FAQ will guide you on assigning licenses to a device in the device tab. Make sure you have unused license. Navigate to the device tab. Click the action button on the device and then click the assign license.…
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What can I do if I accidentally assign too many licenses to one device? The license is inactive.
Please click the action button on this device and then click the undo assign. An udo assign list will pop out. You can select the licenses and click OK to undo assign. To assign the licenses, you may reference these FAQs: From device tab: From license tab:
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How to cancel Professional pack license?
Nebula does not offer the ability to cancel the Professional Pack license from an organization or device. If you encounter any other issues, please help create a post here and tag @Zyxel_CSO, or create a ticket directly to reach us.
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How to transfer/move license to another organization?
To manage and redistribute licenses effectively across different organizations within Zyxel Nebula, you can easily transfer a license through the Nebula Control Center (NCC). Please note that the target organization owner should be the same as the source organization owner; otherwise, you cannot find another organization…
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How to remove Professional pack license?
Once you register the Pro pack license to your organization, it cannot be de-registered directly from your organization. Please refer to the following options to address your concern. If you would like to use the license on the other organization, you can use the Change Organization button to transfer the license. (The…
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How do I activate the Nebula Plus/Pro Pack license?
To activate the 💎 Nebula Plus/Pro Pack license, first ensure that each Nebula device within your organization is equipped with a Pro license. Once this requirement is met, you will see an "Upgrade Now" button on the License & Inventory > Overview page. Simply click this button to upgrade your organization. If the "Upgrade…
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Can I activate UTM/GSP bundle license on Nebula?
Yes, you can activate it on Nebula. The path is Menu > License & Inventory > Device tab. In addition, you don’t need to manually activate the UTM/GSP bundle if you have enabled the Nebula Pro pack and GSP trial. Once the trial ends, the UTM/GSP bundle will automatically be activated.
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[Nebula] How can I activate an MSP Trial?
If you're interested in exploring the features and benefits of our MSP (Managed Service Provider) solutions, activating a trial is straightforward. Follow these steps to request and start your MSP trial: Navigate to Organization-wide > License & Inventory > Trial. This section allows you to view the availability of MSP…
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[Nebula] Understanding about Trial service pack.
To give our customers a chance to survey NCC’s advanced features, all newly created organizations have once access to a free 30-day trial of each unique licensed services. Activating the trial service provides full access to the corresponding licensed service. This includes the 6 organization and device license-type…
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[Nebula] What happens to settings when service expires?
When license or its corresponding service expires, NCC disables these advanced features differently. Event logs related to licensed features are hidden, e.g.: Wireless Health. License-related settings are disabled, while settings are kept, e.g.: Programmable SSID License-related setting revert back to global/ default…