Why does Nebula CC display "Base Pack" when I have a Pro Pack license?

Zyxel_Kay

Background

Nebula Control Center (Nebula CC) provides license-based features categorized into Base, Plus, and Pro Packs. Licenses enable advanced functionalities for organizations using Nebula.

Issue & Root Cause

Your organization may display as using the "Base Pack" despite holding a Pro Pack license. This happens because Nebula licenses apply organization-wide, and all devices within the organization must have the same license level (e.g., Pro) for the Nebula CC to reflect that status.

Resolution

1. Verify license status under Organization-wide > License & Inventory in NCC.
2. Assign or purchase Pro Pack licenses for unlicensed devices.

For detailed guidance, visit https://www.zyxel.com/global/en/nebula-license-overview .

More Information

• What steps should be taken if the organization has downgraded to the Base pack? — Zyxel Community
• How do I activate the Nebula Pro Pack license? — Zyxel Community