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How to check the Trial license activate in Trial page?
The Nebula Control Center provides multiple trial licenses for 30 days free trial. Navigate to the "License & Inventory" > "Trial", and you'll see the licenses. Once you click the "Activate", the trial license will activated, and it's apply to the all devices in this Org. Please be aware that when you activated the Nebula…
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Resolving inactive Nebula Pro license for NR7101
If the Nebula Pro License is inactive because it's added to a Base status organization, activate it for your NR7101 using these methods: Method 1: Transfer your NR7101 to a new organization that either exclusively contains Nebula NR7101 or includes devices all equipped with Nebula Pro licenses. Method 2: Obtain Nebula Pro…
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Why is the Nebula Pro license for my Nebula NR7101 inactive?
It appears that your NR7101's Nebula Pro License has been added to an organization currently in Base status. Its inactive status aligns with the policy. According to this policy, the Nebula Pro License remains inactive when you add the Nebula Pro license to a Base Org.
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What should I do if my Nebula NR7101’s Nebula Pro license can’t active?
Scenario I have a base organization with 2 NWA50AX PRO. I add a new bundle Nebula NR7101 with the Nebula Pro License, however the Nebula Pro License is in inactive status. Why and how I can active the Nebula Pro license.? Root cause Its inactive status aligns with the policy. According to this policy, the Nebula Pro…
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Why the assigned license is inactive?
If you assign the Nebula Pro Pack to the device, but there's a condition could cause the license inactive: The Org is not in the Pro Status, and there's other devices in the Org that have no Nebula Pro Pack license. To activate the license, you can add the Nebula Pro Pack license to all the devices, and the license will…
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Why I failed to assign license from "License" in NCC?
When I assign the license to a device, it shows has 0 remaining, even though I'm sure I have more than 1 license. When you click "Assign License" You'll see the pop-up screen, and the license will be assigned to the first device on the screen automatically. In the meantime, you can't assign licenses to other devices,…
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Why I can't use the NSS License after the purchase
Some users can’t use the NSS license after purchasing the license and assigning it to the device correctly. If you click the Configure > Security Gateway, the Security Service shows the diamond. After you click the Security Service, the window pop-up to ask you to purchase the NSS license. We suggest you try to clean the…
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How long is the MSP trial?
The MSP trial period provided on Nebula CC is one month. If you want to have a longer period for testing, please contact your Zyxel local support for the extension. In addition, please provide your purpose to speed up the process.
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I want to upgrade to Pro organization from Plus organization, how should I do?
Since Plus organization could not upgrade to Pro organization directly, please make sure the devices in your organization have been assigned a Pro license and contact Zyxel support for upgrading. You can reference this FAQ for how to contact Zyxel support on Nebula.
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How can I get MSP trial?
Go to Organization-wide > License & inventory > Trial > MSP Pack Trial to apply the trial request. It will redirect you to User > My devices & services page. Please click Activate trail for MSP and confirm.
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How to request MSP trial to try MSP function?
Nebula provides the MSP function for Managed Service Providers (MSPs) to manage networks of multiple customer organizations easily. Furthermore, we also offer a month's MSP trial for MSPs to test MSP function. This FAQ will guide you on how to apply MSP trial requests. Path: Please go to Organization-wide > License &…
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The device with 1-year CNP/ CNP+ license
We offer special rates on a bundled SKU on NWA1123ACv3 with 1-year CNP license and NWA110AX with 1-year CNP+ license for US and EMEA markets. Please contact your local Zyxel representative or you may purchase the bundled SKUs on Zyxel Amazon Stores. Device P/N Description NWA110AX-US0202F NWA110AX,FOR UNITED STATES REWORK…
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Why my add-on license disappears after I remove my device?
The Nebula license functions on a per-device basis, so it's inherently connected to the specific device it's assigned to. As a result, if you remove the device, the corresponding license will be removed as well.
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Can I transfer the add-on license from broken device that has been removed?
Scenario Some users might remove their devices from the organization since the device is malfunctioning. But after removing the device, the license will follow the device and disappears from the organization. This topic is going to guide Nebula users on how to transfer the add-on license from the broken device that has…
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How do I synchronize all of my licenses?
To synchronize your Nebula devices' licenses on Nebula Control Center, follow these steps: Access the Nebula Control Center (NCC) and navigate to Organization-wide > License & inventory > Overview. Click on "Purchase license" to start the license acquisition process. In the Requirement collecting step, set the same…
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How can I configure the expiration date for a license during the purchase?
During the license purchase process, a pop-up message will appear asking for confirmation of your purchase details. In the Requirement collecting step, you can select the desired expiration date for the license. Choose the appropriate date that aligns with your requirements.
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License Purchase and Activation Process in Nebula Control Center
Since Nebula Phase 15.00, users can easily acquire licenses and have them automatically assigned to their devices. This article will guide you through the simplified process of purchasing and activating licenses in Nebula Control Center. Purchasing Licenses To purchase licenses for Nebula devices, follow these steps:…
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How to import your license and assign it to your device in the organization?
Import your License to the organization: Go back to Nebula and add
licenses in the Organization-wide > License &
inventory > Licenses tab; you can use the template to import the licenses for
bulk upload. Figure 1: Import the license Assign
the license and Upgrade: Select
the license(s) and click “Action”
button to assign.…
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How to upgrade your organization type from base to profession/plus pack.
Introduction Paragraphs: In Nebula P12, we’ve made a significant improvement to
the license purchasing progress; users now are able to use the calculator to estimate
how many licenses he/she needs and exports the purchasing list. Also, Nebula
Control Center (NCC) are linked to Zyxel’s online store – Marketplace now,…
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How do we assign large number of licenses to our devices in Nebula Control Center?
In the past, we need to assign
license one by one and it may take too much time
if there are hundreds of licenses. With so many licenses to manage, it is also
possible that some licenses may be assigned to wrong devices. Now Nebula release Smart License Assignment to simplify
the whole process. Here is the whole process: *…