-
How to transfer/move license to another organization?
To manage and redistribute licenses effectively across different organizations within Zyxel Nebula, you can easily transfer a license through the Nebula Control Center (NCC). Please note that the target organization owner should be the same as the source organization owner; otherwise, you cannot find another organization…
-
How to remove Professional pack license?
Once you register the Pro pack license to your organization, it cannot be de-registered directly from your organization. Please refer to the following options to address your concern. If you would like to use the license on the other organization, you can use the Change Organization button to transfer the license. (The…
-
How do I activate the Nebula Plus/Pro Pack license?
To activate the 💎 Nebula Plus/Pro Pack license, first ensure that each Nebula device within your organization is equipped with a Pro license. Once this requirement is met, you will see an "Upgrade Now" button on the License & Inventory > Overview page. Simply click this button to upgrade your organization. If the "Upgrade…
-
Can I activate UTM/GSP bundle license on Nebula?
Yes, you can activate it on Nebula. The path is Menu > License & Inventory > Device tab. In addition, you don’t need to manually activate the UTM/GSP bundle if you have enabled the Nebula Pro pack and GSP trial. Once the trial ends, the UTM/GSP bundle will automatically be activated.
-
[Nebula] How can I activate an MSP Trial?
If you're interested in exploring the features and benefits of our MSP (Managed Service Provider) solutions, activating a trial is straightforward. Follow these steps to request and start your MSP trial: Navigate to Organization-wide > License & Inventory > Trial. This section allows you to view the availability of MSP…
-
[Nebula] Understanding about Trial service pack.
To give our customers a chance to survey NCC’s advanced features, all newly created organizations have once access to a free 30-day trial of each unique licensed services. Activating the trial service provides full access to the corresponding licensed service. This includes the 6 organization and device license-type…
-
[Nebula] What happens to settings when service expires?
When license or its corresponding service expires, NCC disables these advanced features differently. Event logs related to licensed features are hidden, e.g.: Wireless Health. License-related settings are disabled, while settings are kept, e.g.: Programmable SSID License-related setting revert back to global/ default…
-
[Nebula] Understanding service expiration causes
With your services successfully active, there are two common conditions that will cause your services to stop running. Expiration of device licenses: If your device’s licenses expired naturally. This is expected as each license that are purchased comes with a time duration. Integration of unlicensed devices: If you add new…
-
Thumb-up for transferring licenses
Flexibility in license management: Administrators have the ability to reassign or redistribute their licenses through the license transfer feature. License transferability: Licenses that have already been allocated to devices can be reassigned to another device within the same organization or across different…
-
[Nebula] What happen after license purchase?
When you purchase licenses through the Nebula portal, the following steps will be initiated once payment is confirmed: The ordered licenses are directly added to the Inventory of your Nebula organization. The ordered licenses are automatically assigned to each device as indicated by the Order Items window. The selected…
-
How to check the Trial license activate in Trial page?
The Nebula Control Center provides multiple trial licenses for 30 days free trial. Navigate to the "License & Inventory" > "Trial", and you'll see the licenses. Once you click the "Activate", the trial license will activated, and it's apply to the all devices in this Org. Please be aware that when you activated the Nebula…
-
Resolving inactive Nebula Pro license for NR7101
If the Nebula Pro License is inactive because it's added to a Base status organization, activate it for your NR7101 using these methods: Method 1: Transfer your NR7101 to a new organization that either exclusively contains Nebula NR7101 or includes devices all equipped with Nebula Pro licenses. Method 2: Obtain Nebula Pro…
-
Why is the Nebula Pro license for my Nebula NR7101 inactive?
It appears that your NR7101's Nebula Pro License has been added to an organization currently in Base status. Its inactive status aligns with the policy. According to this policy, the Nebula Pro License remains inactive when you add the Nebula Pro license to a Base Org.
-
What should I do if my Nebula NR7101’s Nebula Pro license can’t active?
Scenario I have a base organization with 2 NWA50AX PRO. I add a new bundle Nebula NR7101 with the Nebula Pro License, however the Nebula Pro License is in inactive status. Why and how I can active the Nebula Pro license.? Root cause Its inactive status aligns with the policy. According to this policy, the Nebula Pro…
-
Why the assigned license is inactive?
If you assign the Nebula Pro Pack to the device, but there's a condition could cause the license inactive: The Org is not in the Pro Status, and there's other devices in the Org that have no Nebula Pro Pack license. To activate the license, you can add the Nebula Pro Pack license to all the devices, and the license will…
-
Why I failed to assign license from "License" in NCC?
When I assign the license to a device, it shows has 0 remaining, even though I'm sure I have more than 1 license. When you click "Assign License" You'll see the pop-up screen, and the license will be assigned to the first device on the screen automatically. In the meantime, you can't assign licenses to other devices,…
-
Why I can't use the NSS License after the purchase
Some users can’t use the NSS license after purchasing the license and assigning it to the device correctly. If you click the Configure > Security Gateway, the Security Service shows the diamond. After you click the Security Service, the window pop-up to ask you to purchase the NSS license. We suggest you try to clean the…
-
How long is the MSP trial?
The MSP trial period provided on Nebula CC is one month. If you want to have a longer period for testing, please contact your Zyxel local support for the extension. In addition, please provide your purpose to speed up the process.
-
I want to upgrade to Pro organization from Plus organization, how should I do?
Since Plus organization could not upgrade to Pro organization directly, please make sure the devices in your organization have been assigned a Pro license and contact Zyxel support for upgrading. You can reference this FAQ for how to contact Zyxel support on Nebula.
-
How can I get MSP trial?
Go to Organization-wide > License & inventory > Trial > MSP Pack Trial to apply the trial request. It will redirect you to User > My devices & services page. Please click Activate trail for MSP and confirm.