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Nebula Cloud Service Incident 2022-07-27 16:40 - 07-28 01:30 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-07-27 16:40 (UTC+0) Resolved: 2022-07-28 01:30 (UTC+0) Issue Symptom & Risk: 1. Newly registered Nebula devices [AP] are offline and blocked from NCC servers due to expired security certificates. Note: This…
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Nebula Cloud Service Incident 2022-07-26 06:51 - 07:48 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-07-26 06:51 (UTC+0) Resolve: 2022-07-26 07:48 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. Monitoring device information will be abnormal on NCC. Note: This outage incident does not affect…
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Nebula Cloud Service Incident 2022-07-06 21:08 - 22:53 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-07-06 21:08 (UTC+0) Resolve: 2022-07-06 22:53 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. Monitoring device information will be abnormal on NCC. Note: This outage incident does not affect…
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Nebula Cloud Service maintenance - 2022-07-03 07:00-08:00 (UTC+0)
Dear Nebula Users, The system will temporarily slow due to the maintenance. Reason: Nebula next phase preparation. Started from: 2022-07-03 07:00 AM (UTC+0) Completed: 2022-07-03 08:00 AM (UTC+0) Affected scope & Risk: * Some of monitor pages will encounter loading slower. Note: This maintenance event does not affect…
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Nebula Cloud Service Incident 2022-06-30 06:05-06:27 UTC
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-06-30 06:05 (UTC+0) Resolved: 2022-06-30 06:27 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. Some devices are offline and unable to reach NCC servers successfully. Note: This outage incident…
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Nebula Cloud Service Incident 2022-06-24 07:54-08:50 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-06-24 07:54 (UTC+0) Resolved: 2022-06-24 08:50 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. Some NCC web pages are unable to load information. 2. Some monitoring information will be slow on…
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Nebula Cloud Service maintenance - 2022-06-26 07:00-08:00 (UTC+0)
Dear Nebula Users, The system will temporarily slow due to the maintenance. Reason: Nebula next phase preparation. Started from: 2022-06-26 07:00 AM (UTC+0) Completed: 2022-06-26 08:00 AM (UTC+0) Affected scope & Risk: * Some of monitor pages will encounter loading slower. Note: This maintenance event does not affect…
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Nebula Cloud Service Incident 2022-06-21 15:08-15:38 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2022-06-21 15:08 (UTC+0) Resolve: 2022-06-21 15:38 (UTC+0) Issue Symptom & Risk:Some users have experienced 1. Some monitoring information will be abnormal on NCC. Note: This outage incident does not affect Nebula…
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Nebula Cloud Service Incident 2022-06-20 12:59-23:41 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2022-06-20 12:59 (UTC+0) Resolve: 2022-06-20 23:41 (UTC+0) Issue Symptom & Risk:Some users have experienced 1. Some devices are offline and unable to reach NCC servers successfully. 2. Monitoring information will be…
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Nebula Cloud Service Incident 2022-06-20 06:42-07:42 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2022-06-20 06:42 (UTC+0) Resolved: 2022-06-20 07:42 (UTC+0) Issue Symptom & Risk:Some users have experienced 1. Some devices are offline and unable to reach NCC servers successfully. 2. NCC is unable to provision or…
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Nebula Cloud Service Incident 2022-06-02 05:20-06:20 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2022-06-02 05:20 (UTC+0) Issue Symptom & Risk:Some users have experienced 1. Some devices are offline and unable to reach NCC servers successfully. Note: This outage incident does not affect Nebula devices and their…
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Nebula Cloud Service Incident 2022-06-02 03:42-04:04 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2022-06-02 03:42 (UTC+0) Resolved: 2022-06-02 04:04 (UTC+0) Issue Symptom & Risk:Some users have experienced 1. Some devices are offline and unable to reach NCC servers successfully. 2. Monitoring information will…
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Nebula Cloud Service maintenance - 2022-05-22 07:00-07:21 (UTC+0)
Dear Nebula Users, The system will temporarily unavailable due to the maintenance. Started from: 2022-05-22 07:00 AM (UTC+0) Completed: 2022-05-22 07:15 AM (UTC+0) 2022-05-22 07:21 AM (UTC+0) Affected scope & Risk: * Most of pages will encounter loading fail and request timeout. Note: This maintenance event does not affect…
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Nebula Cloud Service Incident 2022-05-20 12:22-13:12 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2022-05-20 12:22 (UTC+0) Resolved: 2022-05-20 13:12 (UTC+0) Issue Symptom & Risk:Some users have experienced 1. Some devices are offline and unable to reach NCC servers successfully. Note: This outage incident does…
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Nebula Cloud Service Incident 2022-05-19 00:45 - 01:06 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-05-19 00:45 (UTC+0) Resolved: 2022-05-19 01:06 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. Cannot properly log in to Nebula control center. Note: This outage incident does not affect Nebula…
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Nebula Cloud Service Incident 2022-05-18 02:32-07:10 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-05-18 02:32 (UTC+0) Resolved: 2022-05-18 07:10 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. The Wireless Clients widget of Site-wide dashboard and some device-related monitor pages are unable…
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Nebula Cloud Service Incident 2022-05-04 08:59-09:17 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-05-04 08:59 (UTC+0) Resolved: 2022-05-04 09:17 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. The Site-wide dashboard and some device-related monitor pages are unable to load successfully.…
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Nebula Cloud Service Incident 2022-04-27 04:17-04:37 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-04-27 04:17 (UTC+0) Resolved: 2022-04-27 04:37 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. Nebula pages cannot normally display. Note: This outage incident does not affect Nebula devices and…
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Nebula Cloud Service Incident 2022-04-27 03:41-04:02 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-04-27 03:41 (UTC+0) Resolved: 2022-04-27 04:02 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. Some devices are offline and unable to reach NCC servers successfully. 2. Monitoring information will…
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Nebula Cloud Service Incident 2022-04-26 02:11-02:58 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-04-26 02:11 (UTC+0) Resolved: 2022-04-26 02:58 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. Nebula pages cannot normally display. 2. Login will display maintenance page. Note: This outage…