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Nebula Cloud Service Incident 2023-01-05, 02:40 - 04:08 (UTC+0)
Dear Nebula Users, The system had some issue due to an incident. Issue Started from: 2023-01-05 02:40 (UTC+0) Resolved:2023-01-05 04:08 (UTC+0) Issue Symptom & Risk:1. Applying configuration from Nebula to devices is delayed. Note: This incident does not affect Nebula devices and their local network services. If you…
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Nebula Cloud Service Incident 2022-11-28 12:42 -11-29 11:15 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-11-28 12:42 (UTC+0) Resolved:2022-11-29 11:15 (UTC+0) Issue Symptom & Risk:1. Sometimes USG Flex/ ATP firewall site monitor information cannot be displayed. 2. Site-wide > Dashboard may not display…
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Nebula Cloud Service Incident 2022-11-29 16:20-16:57 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-11-29 16:20 (UTC+0) Resolved:2022-11-29 16:57 (UTC+0) Issue Symptom & Risk:1. Some NCC web pages are unable to load information.2. Some monitoring information will be slow on NCC. Note: This outage incident…
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Nebula Cloud Service Incident - 2022-11-15 06:49 - 07:12 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-11-15 06:49 (UTC+0) Issue Symptom & Risk:1. FLEXseries devices will be abnormal and unable to operate Note: This outage incident does not affect Nebula devices and their local network services. If you observed…
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Nebula Cloud Service Incident - 2022-11-02 12:35 - 13:08 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-11-02 12:35 (UTC+0) Issue Symptom & Risk:1. Some devices are offline and unable to reach NCC servers successfully. Note: This outage incident does not affect Nebula devices and their local network services. If…
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Nebula Cloud Service Incident 2022-10-09 13:39 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-10-09 13:39 (UTC+0) Issue Symptom & Risk: 1. Some devices are offline and unable to reach NCC servers successfully. 2. Monitoring device information will be abnormal on NCC. Resolved: 2022-10-09 16:13 (UTC+0)…
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Nebula Affiliate Services maintenance - 2022-10-09 06:00 - 09:00 (UTC+0)
Dear Nebula Users, The system will be temporarily unable to purchase a Zyxel license. Reason: Infrastructure upgrade of Zyxel E-commerce Platforms. Started from: 2022-10-09 06:00 AM (UTC+0) Completed: 2022-10-09 09:00 AM (UTC+0) Affected scope & Risk:* License purchases in Nebula Control Center (NCC) as well as Zyxel…
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Nebula Affiliate Services maintenance - 2022-10-02 22:00- 2022-10-03 02:07 (UTC+0)
Dear Nebula Users, The system will temporarily can not add devices and licenses due to the maintenance. Reason: Nebula register services maintenance. Started from: 2022-10-02 10:00 PM (UTC+0) Completed: 2022-10-03 01:00 AM (UTC+0) 2022-10-03 02:07 AM (UTC+0) Affected scope & Risk:* Users are unable to login. * License &…
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Nebula Cloud Service Incident 2022-09-12 00:27 - 01:30 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-09-12 00:27 (UTC+0) Issue Symptom & Risk: 1. Some NCC web pages are unable to load information.2. Some monitoring information will be slow on NCC. Resolved: 2022-09-12 01:30 (UTC+0) Note: This outage incident…
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Nebula Cloud Service Incident 2022-09-05 08:06 - 09-05 08:40 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-09-05 08:06 (UTC+0) Resolved: 2022-09-05 08:40 (UTC+0) Issue Symptom & Risk: 1. Some NCC web pages are unable to load information. 2. Some monitoring information will be slow on NCC. Note: This outage incident…
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Nebula Cloud Service Incident 2022-09-02 11:45 - 09-02 12:37 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-09-02 11:45 (UTC+0) Resolved: 2022-09-02 12:37 (UTC+0) Issue Symptom & Risk: 1. Some of the NCC web pages are unable to load information or slowly. Note: This outage incident does not affect Nebula devices and…
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Nebula Cloud Service Incident 2022-09-01 12:28 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-09-01 12:28 (UTC+0) Issue Symptom & Risk: Monitor data cannot be fetched. Note: This outage incident does not affect Nebula devices and their local network services If you observed any issues that do not match…
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Nebula Cloud Service Incident 2022-07-27 16:40 - 07-28 01:30 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-07-27 16:40 (UTC+0) Resolved: 2022-07-28 01:30 (UTC+0) Issue Symptom & Risk: 1. Newly registered Nebula devices [AP] are offline and blocked from NCC servers due to expired security certificates. Note: This…
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Nebula Cloud Service Incident 2022-07-26 06:51 - 07:48 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-07-26 06:51 (UTC+0) Resolve: 2022-07-26 07:48 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. Monitoring device information will be abnormal on NCC. Note: This outage incident does not affect…
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Nebula Cloud Service Incident 2022-07-06 21:08 - 22:53 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-07-06 21:08 (UTC+0) Resolve: 2022-07-06 22:53 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. Monitoring device information will be abnormal on NCC. Note: This outage incident does not affect…
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Nebula Cloud Service maintenance - 2022-07-03 07:00-08:00 (UTC+0)
Dear Nebula Users, The system will temporarily slow due to the maintenance. Reason: Nebula next phase preparation. Started from: 2022-07-03 07:00 AM (UTC+0) Completed: 2022-07-03 08:00 AM (UTC+0) Affected scope & Risk: * Some of monitor pages will encounter loading slower. Note: This maintenance event does not affect…
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Nebula Cloud Service Incident 2022-06-30 06:05-06:27 UTC
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-06-30 06:05 (UTC+0) Resolved: 2022-06-30 06:27 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. Some devices are offline and unable to reach NCC servers successfully. Note: This outage incident…
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Nebula Cloud Service Incident 2022-06-24 07:54-08:50 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from: 2022-06-24 07:54 (UTC+0) Resolved: 2022-06-24 08:50 (UTC+0) Issue Symptom & Risk: Some users have experienced 1. Some NCC web pages are unable to load information. 2. Some monitoring information will be slow on…
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Nebula Cloud Service maintenance - 2022-06-26 07:00-08:00 (UTC+0)
Dear Nebula Users, The system will temporarily slow due to the maintenance. Reason: Nebula next phase preparation. Started from: 2022-06-26 07:00 AM (UTC+0) Completed: 2022-06-26 08:00 AM (UTC+0) Affected scope & Risk: * Some of monitor pages will encounter loading slower. Note: This maintenance event does not affect…
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Nebula Cloud Service Incident 2022-06-21 15:08-15:38 (UTC+0)
Dear Nebula Users, The system has been temporarily unavailable due to an outage incident. Issue Started from:2022-06-21 15:08 (UTC+0) Resolve: 2022-06-21 15:38 (UTC+0) Issue Symptom & Risk:Some users have experienced 1. Some monitoring information will be abnormal on NCC. Note: This outage incident does not affect Nebula…