Nebula Cloud Service Incident 2023-04-17, 00:30 - 18:07 (UTC+0)

Zyxel_CSO

Dear Nebula Users,

The system had some issue due to an incident.

Issue Started from:
2023-04-17 00:30 (UTC+0)

Resolved:
2023-04-17 18:07 (UTC+0)

Issue Symptom & Risk:
1. NCC may not detect IP changes for Remote AP and VPN. 

Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change.

If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Zyxel_CSO

We apologize for any inconvenience this has caused.
Zyxel Nebula Support