Nebula Cloud Service Incident 2022-11-28 12:42 -11-29 11:15 (UTC+0)

Zyxel_CSO

Dear Nebula Users,

The system has been temporarily unavailable due to an outage incident.

Issue Started from:

2022-11-28 12:42 (UTC+0)

Resolved:

2022-11-29 11:15 (UTC+0)

Issue Symptom & Risk:

1. Sometimes USG Flex/ ATP firewall site monitor information cannot be displayed.
2. Site-wide > Dashboard may not display successfully (mainly affected by Application/WAN widget).
3. Site-wide > Topology may not display successfully.
4. Firewall > Configure > Firewall settings cannot be added successfully.
5. Monitoring page of Mobile Router, Switch, and Access Point may not display successfully (partially).

Note: This outage incident does not affect Nebula devices and their local network services.

If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Zyxel_CSO

We apologize for any inconvenience this has caused.

Zyxel Nebula Support

Zyxel_Tecology

I am still experiencing issues w/ several sites in Nebula. It will not load any dashboards, router, switch, ap details etc.

Wil

When will the issue be resolved? 

Zyxel_Tecology

@Zyxel_CSO can you please give us an update on this incident?

SLMark1

Been an issue all day for me, and still an issue just now.

DanniKool

It's still an issue, but i guess you know that?

AssistenzaC2

Any news about this ?

Zyxel_CSO

Dear Nebula Users,  

We had partially fixed the issue of
1. Firewall > Configure > Firewall settings 
2. Mobile Router/Switch/Access Point Monitor related functions.  

Regarding to the displaying issue on the other pages including
1. USG Flex/ATP firewall monitor page
2. Site-wide > Dashboard
3. Site-wide > Topology pages
we are still working it and will keep you posted immediately once the issue had been resolved. 

If you encountered any other pages that also meet the displaying problem, please feel free to let us know in this discussion thread. Thanks.

Zyxel Nebula Support

DanniKool

UPDATE: Nevermind - the AP i'm testing the Secure WiFi with, is not supported.....

I have a Secure WiFi trial "in progress" - activated about 2 hours ago. Don't know if it's related to this incident?

Zyxel_CSO

Dear Nebula Users, 

The incident has been resolved.
Resolved: 2022-11-29 11:15(UTC+0)

NickC

1. Site-wide>Monitor>Clients not display any information at Firewall and AP's