Nebula Cloud Service Incident 2022-11-28 12:42 -11-29 11:15 (UTC+0)

Zyxel_CSO
Posts: 304
Zyxel Employee





Dear Nebula Users,
The system has been temporarily unavailable due to an outage incident.
Issue Started from:
The system has been temporarily unavailable due to an outage incident.
Issue Started from:
2022-11-28 12:42 (UTC+0)
Resolved:
2022-11-29 11:15 (UTC+0)
Issue Symptom & Risk:
1. Sometimes USG Flex/ ATP firewall site monitor information cannot be displayed.
2. Site-wide > Dashboard may not display successfully (mainly affected by Application/WAN widget).
3. Site-wide > Topology may not display successfully.
4. Firewall > Configure > Firewall settings cannot be added successfully.
5. Monitoring page of Mobile Router, Switch, and Access Point may not display successfully (partially).
Note: This outage incident does not affect Nebula devices and their local network services.
2. Site-wide > Dashboard may not display successfully (mainly affected by Application/WAN widget).
3. Site-wide > Topology may not display successfully.
4. Firewall > Configure > Firewall settings cannot be added successfully.
5. Monitoring page of Mobile Router, Switch, and Access Point may not display successfully (partially).
Note: This outage incident does not affect Nebula devices and their local network services.
If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Zyxel_CSO
We apologize for any inconvenience this has caused.
Zyxel Nebula Support
0
Comments
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I am still experiencing issues w/ several sites in Nebula. It will not load any dashboards, router, switch, ap details etc.0
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When will the issue be resolved?1
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@Zyxel_CSO can you please give us an update on this incident?0
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Been an issue all day for me, and still an issue just now.1
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It's still an issue, but i guess you know that?0
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Any news about this ?
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Dear Nebula Users,We had partially fixed the issue of
1. Firewall > Configure > Firewall settings
2. Mobile Router/Switch/Access Point Monitor related functions.Regarding to the displaying issue on the other pages including
1. USG Flex/ATP firewall monitor page
2. Site-wide > Dashboard
3. Site-wide > Topology pages
we are still working it and will keep you posted immediately once the issue had been resolved.If you encountered any other pages that also meet the displaying problem, please feel free to let us know in this discussion thread. Thanks.Zyxel Nebula Support1 -
UPDATE: Nevermind - the AP i'm testing the Secure WiFi with, is not supported.....
I have a Secure WiFi trial "in progress" - activated about 2 hours ago. Don't know if it's related to this incident?0 -
Dear Nebula Users,
The incident has been resolved.
Resolved: 2022-11-29 11:15(UTC+0)
0
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