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can't delete admins (after transfering organization)
As you know i'm busy with changing the organization. So i created 2 environments. And now i was documenting how to transfer an organization from the old nebula environment to the new one. And it is working. But there is one group transfered also at the admin side. So when i go to the organization, and then administrators,…
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Logging function - Syslog or else?
Hello everyone, as per law request I need to send logs of my ORGs to a Company that saves them for months following specific retention policies. Which sort of logs I can use with Nebula? Is there a way to send them automatically somewhere else, like a syslog server? When you have large networks like this one: it would be…
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Global Management VLAN / LAN
Hello, I have a USG 200H (1) + GS-1920HP (2) + WBE-630S (20). In the USG 200's LAN configuration, I set a LAN (Lan_Management IP: 192.168.88.254/24 P4,P5) + Guest VLANs (172.xxx. VLAN 172) P4,P5 + LanDevice (10.10.x P6-P7-P8). In the Nebula switch settings → I set 88 Management VLAN (Mgmt VLAN). On port P25 of the switch,…
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blocked by key handshake fail - Iphone 16 - IOS
Hello, I've had three Wi-Fi access points for several years, but since upgrading to iPhone 16 (iOS), the Wi-Fi disconnects very regularly for no reason. I have the following logs: I tried the following procedure without success, do you have any other solutions?…
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easiest way to change mail address of my msp account
Hello, I want to change the mail adres of my msp account. It's not that difficult, i go to my account details, and try to change it there. But the account i want to use is allready registered. I can delete this account. (at leaste ask for a request to remove the account), and after it is deleted i can change it. (at least…
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Nebula topology shows an unknown Zyxel device
Hello everyone, recently we updated a dentist company with new fiber switches and WiFi APs. I was looking inside Nebula to give them a topology and security report. I saw this: I do not know which Zyxel device it is, is there a Zyxel tool to identify it via MAC address? Thanks in advance
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NAT not available in my Nebula FWA510
Hi, I tried to set port forwarding to enable Remote desktop. I read all the different instructions available on the internet. They all refer to site-wide setting and then NAT. However my nebula control center has no site-wide settings or NAT. Help neede urgently. Thanks in advance. Snr of the device: S240Z29002510 BR Bo Liu
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"Firewall Network application" not showing remote backup data
Hello everyone, I have a remote backup that seems to be invisible to this widget: But in this ORG I setup a that remote backup that goes online with gigs of traffic: the first client with more than 57 gigs of traffic is a server NAS. How I can fix it?
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content filter trial package not active
I have activated the content filter trial package , however when i try to set some rules the nebula says that you need to purchase a package
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"Firewall clients by usage" not including VPN clients
Hello everyone, as you can see: the firewall itself can see and highlight a remote backup (from another Zyxel FW with full VPN tunnel) but it is unable to list the remote client on the widget: As you can see there is NO client with 20 gigs of traffic. I think it is not properly displayed. How can I fix it?
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Permanent banner for scheduled regular upgrade
Hello everyone, during these days if you enter an ORG with a SCR50AXE that is planned to be upgraded, you see this banner: The problem is that it remains there also when you change to another ORG with 60 LITE or Flex just updated to latest firmware. If you click on its X to close it, and then you go to another SCR50AXE ORG…
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Client behaviour - Application usage details explanation
Hello everyone, I have a client inside a network that seems to have something related to Avast: In reality it is a domain client, without the possibility to install anything. So I remotely connected to it looking for Avast traces but I did not see something reasonable considering the quick analysis. Which sort of way of…
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Hardware Freezing for a few seconds at a time
I have a NWA130BE that is acting up. All wireless traffic will drop at random times and during those few seconds (10 to 20 seconds) I am unable to access the web interface from a wired lan connection as well. diagnostic file has downloaded by Zyxel Melen I have uploaded the diag info that was collected from right after one…
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AVoIP Setup with Nebula
Good afternoon, sorry if any of my questions are very basic, just learning as I got thrown in the position of needing to learn to setup the networks for our AV system. We have just switched to Zyxel and I am setting up our first couple of WyreStorm systems with them. The systems consist of a USG Flex 50, (3) GS2220-50HP…
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WAN1 utilization from Nebula App shows wrong values
Hello everyone, I have a FTTW WAN connection linked to an ORG of mine that could use an upload of maximum 20 Mbps. Via the Nebula App it is shown a non valid value when the upload bandwith is saturated by a remote backup: While via nebula webpage is correct: Is there a way to fix it?
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Deleting a VPN
hi, I set up a site-to-site VPN using VPN orchestrator. After setting it up, I found that I need to have the other end to be the one initiating the IPSEC tunnel. According to some internet post the initiator can't be changed, but the site that is added first in the orchestrator is chosen as the initiator. So I thought I…
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Number of Address Objects Enumerated?
Is there some place in either the nubula or router interface that the number of address objects currently configured is displayed for an H Series router? There are limitations on the number of objects but I don't see where it shows how many you currently have configured. I'd rather not have to count them manually.
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connection issue,
I have 2 NWA50AX in my property, 1 seems to get 600 to 800mbs on connection tests with great connection to it, the other (sat just above the router) is only getting a connection of 80-100mbs changed the 2 around thinking it may be something faulty in the wiring, but same outcome when changed around, anyone got any idea…
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Moved: Empowering MSP Operations: A Unified Management Approach
This discussion has been moved.
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Nebula FWA505 and a series of issues - connection and Smart Life App
dear all, hope this forum can help me. I recently installed a Nebula FWA505 with mobile broadband in my house. Since the beginning I have the below issues: Continuous lost of connection - the router seems to be online and working (blue lights for internet and wifi) but in reality the connection is not working. I am not…
