AP offline in NCC

frjonatan

Hello, AP are not displayed in the NCC, only the toggle is visible. In the local interface of the points, the Nebula connection indicators glow green.

Zyxel_Melen

Hi @frjonatan,

Regarding to your information, we would like to clarify:

1. "AP are not displayed in the NCC, only the toggle is visible" Could you share the screenshot with us? I'm unsure if your device have assigned to your site. Also, please help to enable Zyxel support access so I can check after you share the screenshot.
   
   https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access
2. "In the local interface of the points, the Nebula connection indicators glow green." I think you mean the three indicators are green. Is it right?