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A Comprehensive Guide to the Switch Hardware Monitor Feature on Nebula Control Center
A Comprehensive Guide to the Switch Hardware Monitor Feature on Nebula Control Center Zyxel Networks takes pride in offering advanced networking solutions, and a critical aspect of managing these solutions efficiently is monitoring the hardware status of your devices. The Switch Hardware Monitor feature is a testament to…
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Understanding DHCP Relay - Option 82 on Nebula with Cloud-Managed Switches
Understanding DHCP Relay - Option 82 on Nebula with Cloud-Managed Switches DHCP Relay with Option 82 is a feature that enhances DHCP's capability to manage network assignments with greater precision. This mechanism allows DHCP messages to carry additional identifiers, enabling DHCP servers to tailor IP assignment policies…
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Understanding DHCP Relay Settings on Nebula with Cloud-Managed Switches
Understanding DHCP Relay Settings on Nebula with Cloud-Managed Switches In today's networking environments, managing DHCP assignments efficiently can significantly impact the performance and manageability of your network. Zyxel Networks, known for its innovative networking devices, offers a solution to streamline this…
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Why couldn't I get the port data via SNMP from GS1350 in Nebula mode?
When Nebula was first introduced, the main focus was on cloud management. Based on this result, only a few OIDs were made available in the previous firmware that the interface MIB wasn't included in. The upcoming firmware version, V4.90, will support the interface MIB. Please upgrade your GS1350 if you need SNMP monitoring…
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Why there’s no any information in the switch port status page?
This problem has two possible situations: The switch is offline. If the switch is offline, Nebula cannot get any port information from the switch. Please check the switch troubleshooting guide to solve the offline problem. Your organization is under cloud-saving mode. Nebula will not get port information when your…
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How to set 802.1p on Nebula?
In some conditions, the network admin might need to change the priority of packets to ensure the performance of critical applications, such as Voice VLAN. Currently, you can configure 802.1p on Site-wide > Configure > Switches > Switch settings page. Quality of service Voice VLAN LLDP-MED OUI Vendor ID based VLAN If you…
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Can I modify the Syslog server level on a Nebula switch?
Unfortunately, the syslog server level cannot be adjusted on a Nebula switch. The switch is designed to transmit all logs to the syslog server without offering an option to modify the level of log details directly on the switch itself. Site-wide > Configure > Site settings However, users have the flexibility to filter and…
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I’m a Linux/MAC user, how can I make my switch back to online status?
Since ZON only supports Windows, Linux/MAC users cannot use ZON to scan their switch. To make the switch back to online status, please follow the below steps: If the switch is still offline after 5-10 minutes, please check your firewall’s/router’s DHCP lease table to find your switch’s IP address and log in to it. Please…
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Can I check how much bandwidth has been used on a switch port via the Nebula control center?
Some admins' daily tasks might need to check the bandwidth usage for their network switches. The Nebula control center provides a centralized port list for Nebula users to check the information they need. This FAQ will guide you on how to check the bandwidth usage for each port. Please navigate to Menu > Configure >…
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Can I reboot my PD via Nebula?
Yes, the Nebula switch provides a quick way to reboot your PD. Please navigate to Site-Wide > Devices > Switches and click the switch that connects the PD you want to reboot. After entering the switch detailed page, please find the live tool > Port power cycle. Enter the port number you want to reboot the PD and click the…
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How to configure Switch of Cloud Stacking on Nebula?
We currently support XS3800 for cloud stacking only. Here's a gentle reminder: When building a Cloud Switch Stacking system, it's important for someone to be present to reconnect the cables. Please follow the instructions of the wizard to set up the Stacking system and then reconnect the cables to ensure they are fully set…
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Could it be an issue if I observe the broadcast/multicast storm log?
IObserving broadcast/multicast storm logs can be important for network administrators as it provides insights into potential issues within the network. However, if there is no any network congestion or other service impact then you can overlook it. In the default settings of the Nebula switch, the storm control feature is…
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Why am I see Auto configuration recovery in Nebula?
The "Auto Configuration Recovery" message in Nebula typically indicates that the device (in this case, a Nebula-enabled switch) has detected a configuration issue and is attempting to automatically recover or restore its configuration to a known, stable state. Click on the "Change Log," and the system will redirect you to…
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[Nebula] What should I do if “Device is already registered by another user”? (switch version)
Scenario: Suppose you've purchased a used switch and wish to add it to your Nebula site, or you've unregistered your switch from Nebula cloud mode and want to transfer it between organizations (where each organization belongs to a different account). You encounter the message: "Device is already registered by another user.…
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Are there any prerequisites for cloning switch settings between devices?
Yes, both switches should be registered to a site your Nebula org., and it's essential that the source and target switches are of the same model. For more detailed guidance, please refer:
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How to clone the Nebula Switch settings from old to new device?
To clone switch settings between devices, you'll need a Nebula organization subscription to the Pro Pack 💎. Once you have the Pro Pack, follow these steps to efficiently replicate your switch settings using the handy Configuration Management feature: Log in to your Nebula account and navigate to Organization-wide >…
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Why my switch shows “Upgrade system firmware failed” in the event log?
Scenario Some users might have firmware upgrade failures after clicking the upgrade now button on the firmware management page or Nebula automatically upgrades. This topic is to guide Nebula users to troubleshoot this problem. Step: Please check if the DNS server used by your switch can resolve the domain name…
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Fan Behavior of 10G Switches with SFP Detect Feature Enabled
Switch models: XS3800-28 XGS2220 Series XS1930 Series XMG1930 Series Firmware version: v4.80 Symptoms: A user notices the fans of the switch are spinning at high speed, even when there is no significant traffic loading and the ambient temperature is normal. He would like to know: Querying if the observed behavior is…
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Zyxel Nebula Switch Troubleshooting Guide
This troubleshooting guide will help you to do some quick check and test for your Nebula switch. Switch is offline on NCC Does the switch has IP address? Download and install ZON utility on your PC to scan the Switch Register and download link: If the Switch doesn’t have an IP address, please check your DHCP server or…
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How to do when seeing the UPnP packets detected warning message?
If you have using IGMP in your networking environment you might see this warning message "UPnP packets detected in IPTV networks" The UPnP traffic might consume and affect your stream, we can use ACL to block of it, here is the step. Click "check detail" then it will redirect to IPTV report page. Click update filter rules.…