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I’m a Linux/MAC user, how can I make my switch back to online status?
Since ZON only supports Windows, Linux/MAC users cannot use ZON to scan their switch. To make the switch back to online status, please follow the below steps: If the switch is still offline after 5-10 minutes, please check your firewall’s/router’s DHCP lease table to find your switch’s IP address and log in to it. Please…
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Can I check how much bandwidth has been used on a switch port via the Nebula control center?
Some admins' daily tasks might need to check the bandwidth usage for their network switches. The Nebula control center provides a centralized port list for Nebula users to check the information they need. This FAQ will guide you on how to check the bandwidth usage for each port. Please navigate to Menu > Configure >…
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Can I reboot my PD via Nebula?
Yes, the Nebula switch provides a quick way to reboot your PD. Please navigate to Site-Wide > Devices > Switches and click the switch that connects the PD you want to reboot. After entering the switch detailed page, please find the live tool > Port power cycle. Enter the port number you want to reboot the PD and click the…
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How to configure Switch of Cloud Stacking on Nebula?
We currently support XS3800 for cloud stacking only. Here's a gentle reminder: When building a Cloud Switch Stacking system, it's important for someone to be present to reconnect the cables. Please follow the instructions of the wizard to set up the Stacking system and then reconnect the cables to ensure they are fully set…
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Could it be an issue if I observe the broadcast/multicast storm log?
IObserving broadcast/multicast storm logs can be important for network administrators as it provides insights into potential issues within the network. However, if there is no any network congestion or other service impact then you can overlook it. In the default settings of the Nebula switch, the storm control feature is…
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Why am I see Auto configuration recovery in Nebula?
The "Auto Configuration Recovery" message in Nebula typically indicates that the device (in this case, a Nebula-enabled switch) has detected a configuration issue and is attempting to automatically recover or restore its configuration to a known, stable state. Click on the "Change Log," and the system will redirect you to…
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Reosolve “Device is already registered by another user”, however, Nebula QR is missing? (Switch)
Scenario: Suppose you've purchased a used switch and wish to add it to your Nebula site, or you've unregistered your switch from Nebula cloud mode and want to transfer it between organizations (where each organization belongs to a different account). You encounter the message: "Device is already registered by another user.…
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Are there any prerequisites for cloning switch settings between devices?
Yes, both switches should be registered to a site your Nebula org., and it's essential that the source and target switches are of the same model. For more detailed guidance, please refer:
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How to clone the Nebula Switch settings from old to new device?
To clone switch settings between devices, you'll need a Nebula organization subscription to the Pro Pack 💎. Once you have the Pro Pack, follow these steps to efficiently replicate your switch settings using the handy Configuration Management feature: Log in to your Nebula account and navigate to Organization-wide >…
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Why my switch shows “Upgrade system firmware failed” in the event log?
Scenario Some users might have firmware upgrade failures after clicking the upgrade now button on the firmware management page or Nebula automatically upgrades. This topic is to guide Nebula users to troubleshoot this problem. Step: Please check if the DNS server used by your switch can resolve the domain name…
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Fan Behavior of 10G Switches with SFP Detect Feature Enabled
Switch models: XS3800-28 XGS2220 Series XS1930 Series XMG1930 Series Firmware version: v4.80 Symptoms: A user notices the fans of the switch are spinning at high speed, even when there is no significant traffic loading and the ambient temperature is normal. He would like to know: Querying if the observed behavior is…
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Zyxel Nebula Switch Troubleshooting Guide
This troubleshooting guide will help you to do some quick check and test for your Nebula switch. Switch is offline on NCC Does the switch has IP address? Download and install ZON utility on your PC to scan the Switch Register and download link: If the Switch doesn’t have an IP address, please check your DHCP server or…
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How to do when seeing the UPnP packets detected warning message?
If you have using IGMP in your networking environment you might see this warning message "UPnP packets detected in IPTV networks" The UPnP traffic might consume and affect your stream, we can use ACL to block of it, here is the step. Click "check detail" then it will redirect to IPTV report page. Click update filter rules.…
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Host name of Nebula control center with syslog.
In past phase, even you have change the host name on Nebula control center however the setting does not synchronize to the host, it's the different story now. Location: Site-wide > Devices > Switches > XGS1930-core-3F In syslog packet can find that the switch has same host name as NCC.
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Why can't I access my Nebula device with my password after it gets online on NCC
All Nebula devices are fully controlled by Nebula Control Center(NCC). Therefore, Nebula devices will apply the site-wide password after they get online on NCC. If you want to check or change the password, you may go to Site-wide > Configure > Site settings.
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An announcement for GS1350 series getting online on Nebula CC
To allow the GS1350 series to be manageable on Nebula, you must enable NCC discovery in the local web GUI then click Apply and quickly SAVE and register the device into Nebula. If the switch is under V4.60 firmware, after successful registration and connection, it will automatically firmware upgrade to the latest version…
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Using Nebula APP to Manage Switch PoE & Settings for Remote Device Rebooting and Troubleshooting
The Nebula mobile APP offers a fast approach to network
management, providing an instant view of the devices’ conditions and giving you
an alternative option to make configuration changes on the go. In the following section, we will explain how you can
utilize Nebula APP to turn ON and OFF switch PoE power and also make…
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Using Nebula Switch Configuration Tools to Ease Management and Increase Efficiency
In cases that traffic should be
limited or the connecting device to the switch requires a special
configuration, the default switch settings might not be enough. Due to these specific
requirements and also considering that different switches in your network
topology might have a different service purpose, the settings for…
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How to setup static IP for Nebula Switch at the deployment stage? (Already enhance!!)
Scenario: The user wants his Nebula Switch using static IP to get online on Nebula CC In general, the followings are the normal steps to configure at the deployment stage: 1. Configure Nebula Switch with static IP via WebGUI or ZON utility, but don't let it connects to the Internet. 2. Go to Nebula CC, register Nebula…