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How to complete payment when I choose "Invoice" ?
When you choose "Invoice" at checkout, you can generate an invoice. Then you'll see a pop-up window, there's a order ID for this invoice, and you can click "View Invoice" to see the invoice After that, you'll see the invoice, and please click the button "Pay Now" After you click the button, you'll be directed to the…
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How to complete payment by wire transfer?
It only takes four steps to complete the payment by wire transfer. Let's begin with step 1: Choose the Wire Transfer when you check out. Step 2: Once you click the "Pay Now", you'll see the Bank Transfer information for your order. Step 3: If you close the pop-up window and did not remenber the information? Don't worry!…
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Why I did not received the invoice and license after complete payment by SEPA?
If you choose the SEPA with the payment method, the system will debit, and the process will take 3~5 business days. After the process, you'll receive the invoice and the license will be fulfilled to your account/device.
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How to contact support through the Marketplace?
You can contact us through the Marketplace. Here's the steps: Navigate to the "Contact Us" Fill in the blank and click "Send Message" Once the message is delivered, the system will create a ticket for your issue. And the Zyxel Support Team will reply to your issue within two working days.
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How to buy the SecuExtender license?
To purchase the SecuExtender license, you can go through the Marketplace. Here's the Steps: Login to the Marketplace Navigate to the "Software License" Click "VPN Client" Choose the license you need
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Can I delete the order history?
Once the order is created, you can't delete the order. If you would like to update the information in the payment pending invoice, we suggest you ignore the invoice and create a new order. Then, you can just enter the information you want before checkout.
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Can I log in to the Zyxel services from the MyZyxel.com?
Yes, you can log in to the Zyxel services like Nebula Control Center, Marketplace Education Center… etc through Zyxel.com. After you log in the Zyxel.com, navigate to the "Application" (at the upper right corner), then you'll see all the services!
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How to check license status from device local Web GUI
You can follow the steps below to check the license from the Web GUI: Login the Web GUI of the device with the"admin" authority And navigate to "Configuration" > "Licensing" > "Registration" > "Service" and click on the "Service License Refresh" button to sync the license status
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How to transfer the bundle license?
The bundle license can not be transferred, including the trial and standard licenses. But there are only two conditions that can transfer the bundle license: HA Pro Since after creating the HA Pro, one device will turn into the stand-by status. To prevent license consumption on both devices, you can transfer the license to…
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Can I transfer the license due to the RMA?
If the license is an add-on license, you can transfer the license by yourself. Please follow the steps in this post: https://community.zyxel.com/en/discussion/19278/how-to-transfer-add-on-license-by-yourself For the bundle license, and you want to transfer the license due to the RMA, you can contact us with the information…
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Can I transfer the license due to the HA Pro?
If the license is an add-on license, you can transfer the license by yourself. Please follow the steps in this post: https://community.zyxel.com/en/discussion/19278/how-to-transfer-add-on-license-by-yourself For the bundle license, and you want to transfer the license due to the HA Pro, you can contact us with the…
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Moved: How to download the invoice from Marketplace?
This discussion has been moved.
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Where can I find the key number I've purchased through the Marketplace
You can find the key number through the steps below: Order History Choose the Order Key Number Then you'll see the pop-up window which display the key number
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How can Order History in the Marketplace help me?
The Order History can help you to review the order information for the order you've placed before. After you click "Order History" in the Marketplace, you'll see the screen as below: You can find the orders here easily, and the information includes Order Date, Currency, Total Amount, Payment Method, Invoice, Channel, and…
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Why I can't find my device in the Marketplace's Device List
The Device List in the Marketplace is to display the firewalls. It won't display the non-firewall devices.
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How to create an account to enjoy Zyxel's service
Zyxel provides multiple services to our users. You can enjoy the service through a MyZyxel.com account. In this post, we're leading you to complete the registration of the account. Step 1: You can click the URL below to the main page: https://accounts.myzyxel.com/users/sign_in And please click "Create account" Step 2:…
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How many APs can the ATP series control?
For the ATP series firewall, you can find the default and maximum controlled APs from the table below: To add the APs, we suggest you can purchase Gold Security Pack(which include Secure WiFi License) to enable the number of controlled APs to the maximum for your device.
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What will happen when the AP controller license expire?
If the AP controller's license expires, the controlled AP will return to the default numbers. For example, the Secure WiFi license enables the AP controller can control the 24 APs on the USG FLEX 100. When the Secure WiFi license expires, the AP controller can only control 8 APs which is the default setting. Others will…
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How many APs can the USG FLEX series control?
For the USG FLEX series firewall, you can find the default and maximum controlled APs from the table below: To add the APs, we suggest you can purchase Secure WiFi License to enable the number of controlled APs to the maximum for your device.
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Which license can enable security service on the NCC for the USG FLEX series
The UTM security pack and Gold Security are available if you want to enable the Security Service on the NCC with the USG FLEX series. But the UTM Security pack must be with the nine security services. If only two or three security services exist, the license is unavailable on the NCC.