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How can Order History in the Marketplace help me?
The Order History can help you to review the order information for the order you've placed before. After you click "Order History" in the Marketplace, you'll see the screen as below: You can find the orders here easily, and the information includes Order Date, Currency, Total Amount, Payment Method, Invoice, Channel, and…
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Why I can't find my device in the Marketplace's Device List
The Device List in the Marketplace is to display the firewalls. It won't display the non-firewall devices.
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How to create an account to enjoy Zyxel's service
Zyxel provides multiple services to our users. You can enjoy the service through a MyZyxel.com account. In this post, we're leading you to complete the registration of the account. Step 1: You can click the URL below to the main page: And please click "Create account" Step 2: Then, please enter your personnel information…
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How many APs can the ATP series control?
For the ATP series firewall, you can find the default and maximum controlled APs from the table below: To add the APs, we suggest you can purchase Gold Security Pack(which include Secure WiFi License) to enable the number of controlled APs to the maximum for your device.
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What will happen when the AP controller license expire?
If the AP controller's license expires, the controlled AP will return to the default numbers. For example, the Secure WiFi license enables the AP controller can control the 24 APs on the USG FLEX 100. When the Secure WiFi license expires, the AP controller can only control 8 APs which is the default setting. Others will…
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How many APs can the USG FLEX series control?
For the USG FLEX series firewall, you can find the default and maximum controlled APs from the table below: To add the APs, we suggest you can purchase Secure WiFi License to enable the number of controlled APs to the maximum for your device.
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Which license can enable security service on the NCC for the USG FLEX series
The UTM security pack and Gold Security are available if you want to enable the Security Service on the NCC with the USG FLEX series. But the UTM Security pack must be with the nine security services. If only two or three security services exist, the license is unavailable on the NCC.
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What is 2FA? What's the benefits to enable the 2FA?
2FA (Two-factor Authentication) is the solution to add an extra user identity verification to the user. It can help us against network access comprehensive attempts. With 2FA in place, you can enhance security in a simple way. We provide the 2FA to protect your Zyxel.com account, you can enable it through the Google…
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How to disable 2FA by Email for Zyxel.com login
To disable the 2FA by Google Authenticator, you can follow the steps below: Click the icon on the upper right corner and navigate to the "Management Account" Click "Two-Factor Authentication" Turn off the switch Enter the password of your Zyxel.com account When you see the switch off and it's greyed out, the 2FA is…
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How to enable 2FA by email for Zyxel.com login
To enhance the security of your account, you can enable 2FA to protect your account. You can complete the 2FA by email through the steps below: Click the icon on the upper right corner and navigate to the "Management Account" Click "Two-Factor Authentication" Turn on the switch Choose "Email Verification", and enter the…
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How to disable 2FA by Google Authenticatior for Zyxel.com login
To disable the 2FA by Google Authenticator, you can follow the steps below: Click the icon on the upper right corner and navigate to the "Management Account" Click "Two-Factor Authentication" Turn off the switch Enter the password of your Zyxel.com account When you see the switch off and it's greyed out, the 2FA is…
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How to enable 2FA by Google Authenticatior for Zyxel.com login
To enhance the security of your account, you can enable 2FA to protect your account. You can complete the 2FA by Google Authenticator through the steps below: Click the icon on the upper right corner and navigate to the "Management Account" Click "Two-Factor Authentication" Turn on the switch Choose "Google Authenticator",…
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Download Library - A tool to help you to find the FW/Documents for Zyxel Devices
We have prepared multiple documents for each of our products. The documents include FW, User Guide Datasheet, Handbook…etc. And here's the link:
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How to solve “Service License Refresh” button did not work on the USG Series
When you want to activate the license, but you fail to update the license status in the WebGUI, this can happened by the losing DNS setting on the device. Before we begin to solve the problem, please make sure the device is with the latest FW, and the "Service License Refresh" is still not working. To solve this problem,…
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How many APs can the USG series control?
For the USG series firewall, you can find the default and maximum controlled APs from the table below: To add the the APs, we suggest you can purchase APC License to increase the number of controlled APs for your device. The part number is LIC-EAP-ZZ0020F(Add 4 APs), LIC-EAP-ZZ0019F(Add 8 APs) and LIC-EAP-ZZ0025F(Add 64…
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The reason why you can’t checkout
If you can’t checkout, you can review the items below before reaching us: District restriction: Since tax policies can vary depending on the location, to ensure your order can fulfill local tax policy, the behavior below has risks: Using a VPN connection The registration district of the VAT number is different from the…
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How to re-register my device through Web GUI
Since the device is in your hand, you can follow the instructions below to complete the registration, Step 1: Accessing the Web GUI Log in to the device's Web GUI using your credentials(default password is 1234). Once logged in, navigate to the "Configuration" section. Step 2: Licensing and Registration Within the…
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How to transfer add-on license by yourself
The device owner can transfer the add-on license by themself. To transfer the license, you can follow the steps below: Log in to the Zyxel.com, and Navigate to "My Devices" and select the device you want to proceed the transfer license by its MAC Address Click "Linked Services" Choose the service you want to transfer and…
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How to subscribe/unsubscribe marketing mails from Zyxel
Hi! If you're interested in Zyxel's products and want to get the latest information from Zyxel, you can follow the steps below to complete the setting easily: Log in to Zyxel.com and click "Settings" and choose "Preference" at the upper right corner Click "Edit" Tick the option you'd like to receive and click "Submit"…
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License Finder - An easy way to find the compatible license for your devices
If you're troubled by the compatible license, try our "License Finder." It can help you stop being confused about choosing the correct license for your device! Now, we're going to show you how to use License Finder. First, let's assume you're looking for a compatible device for the Hospitality Pack. You can fill out the…