-
How to enable 2FA by Google Authenticatior for Zyxel.com login
To enhance the security of your account, you can enable 2FA to protect your account. You can complete the 2FA by Google Authenticator through the steps below: Click the icon on the upper right corner and navigate to the "Management Account" Click "Two-Factor Authentication" Turn on the switch Choose "Google Authenticator",…
-
Download Library - A tool to help you to find the FW/Documents for Zyxel Devices
We have prepared multiple documents for each of our products. The documents include FW, User Guide Datasheet, Handbook…etc. And here's the link:
-
How to solve “Service License Refresh” button did not work on the USG Series
When you want to activate the license, but you fail to update the license status in the WebGUI, this can happened by the losing DNS setting on the device. Before we begin to solve the problem, please make sure the device is with the latest FW, and the "Service License Refresh" is still not working. To solve this problem,…
-
How many APs can the USG series control?
For the USG series firewall, you can find the default and maximum controlled APs from the table below: To add the the APs, we suggest you can purchase APC License to increase the number of controlled APs for your device. The part number is LIC-EAP-ZZ0020F(Add 4 APs), LIC-EAP-ZZ0019F(Add 8 APs) and LIC-EAP-ZZ0025F(Add 64…
-
The reason why you can’t checkout
If you can’t checkout, you can review the items below before reaching us: District restriction: Since tax policies can vary depending on the location, to ensure your order can fulfill local tax policy, the behavior below has risks: Using a VPN connection The registration district of the VAT number is different from the…
-
How to re-register my device through Web GUI
Since the device is in your hand, you can follow the instructions below to complete the registration, Step 1: Accessing the Web GUI Log in to the device's Web GUI using your credentials(default password is 1234). Once logged in, navigate to the "Configuration" section. Step 2: Licensing and Registration Within the…
-
How to transfer add-on license by yourself
The device owner can transfer the add-on license by themself. To transfer the license, you can follow the steps below: Log in to the Zyxel.com, and Navigate to "My Devices" and select the device you want to proceed the transfer license by its MAC Address Click "Linked Services" Choose the service you want to transfer and…
-
How to subscribe/unsubscribe marketing mails from Zyxel
Hi! If you're interested in Zyxel's products and want to get the latest information from Zyxel, you can follow the steps below to complete the setting easily: Log in to Zyxel.com and click "Settings" and choose "Preference" at the upper right corner Click "Edit" Tick the option you'd like to receive and click "Submit"…
-
License Finder - An easy way to find the compatible license for your devices
If you're troubled by the compatible license, try our "License Finder." It can help you stop being confused about choosing the correct license for your device! Now, we're going to show you how to use License Finder. First, let's assume you're looking for a compatible device for the Hospitality Pack. You can fill out the…
-
How can I receive the system notification(marketing information regarding product, device, license)?
If you want to receive the notification from Zyxel, you can follow the steps below to complete the setting: Log in to the MZC portal Click “Setting” Choose”Preferences” Click” Edit” Tick the service you’d like to subscribe Then “Submit”
-
When will I receive Service Renewal Notification Letter?
You'll receive the notification letter when the 90, 60, 30, 15, 7, 3, 1 day(s) before the license expires. Or +0, +8, +12, +15 day(s) after the license expires.
-
How many VPN connections for the ZyWall and USG Series?
For the ZyWall and USG series firewall, you can find the default and maximum VPN connections from the table below: To add the SSL VPN Tunnels, we suggest you can purchase SSL VPN License to increase the SSL VPN Tunnels for your device. The part number is LIC-SSL-ZZ0015F(Add 5 tunnels), LIC-SSL-ZZ0016F(Add 10 tunnels) and…
-
How to purchase Managed AP License in Marketplace
If you’re interested in the Managed AP License (APC), this post will show you how to purchase this license. Before we start, you need to know only the Managed AP License available for the ZyWall, USG and NXC series. The following is an example of buying a APC and use USG210 as example. Choose the device, click "Go To…
-
Can I create HA Pro on MyZyxel.com portal?
Unfortunately, you can't create HA Pro on the Myzyxel.com portal. If you have the requirement to create the HA Pro, please complete the setting on the local GUI. Here's a post for your reference:
-
How to know what licenses are set to expire in the site or organization
Use the Overview tab in the Organization-wide > License & inventory to keep track of what licenses are set to expire to prevent a cut in services. The license health is shown in the Device detail status and the following are the definition: •Red – Nebula Device with expired license. •Orange – Nebula Device with license…
-
What is add-on license?
An add-on (renewal) license is a license purchased separately from a Nebula Device as a license key, from Zyxel or another vendor. An add-on license can be applied to any Nebula Device. To assign an add-on license to a Nebula Device, go to Organization-wide > License & inventory > License and then click +Add.
-
What is organization license grace period?
If a Professional or Plus license expires while assigned to a Nebula Device or you add an unlicensed Nebula Device to the organization, you have a 15-day grace period during which the organization’s license remains active. During the grace period, you must perform one of the following actions: •Assign a valid Plus or…
-
Understanding license states
The following are the license states in NCC. •Active – This displays when the license pack assigned to a Nebula Device, is activated, and is in use (expiration countdown/timer has started). •Queued – This displays when the same license pack assigned to a Nebula Device, is activated, but not yet in use (expiration…
-
[Marketplace] Which currency you're receipt for the Taiwan customer?
Zyxel accept USD on the online store(including Marketplace and NCC) for Taiwan. You will receive the cloud invoice if you complete the payment as a nature person. The business entity can enter the VAT ID when you purchase; you will receive an invoice. The business entity can file taxes with the invoice. If there's any…
-
[Marketplace] How to check remaining days of license?
You can check the remaining days of the license from the Marketplace or MyZyxel.com. Marketplace: 1. Log in to the Marketplace 2. Click the "Lights" of the device you want to check 3. Then you'll see the license status (including remaining days) Zyxel.com: 1. Log in to the MyZyxel.com 2. Click "My Devices," and click the…