Can I transfer the license due to the RMA?

Zyxel_Ivan

If the license is an add-on license, you can transfer the license by yourself. Please follow the steps in this post:

https://community.zyxel.com/en/discussion/19278/how-to-transfer-add-on-license-by-yourself

For the bundle license, and you want to transfer the license due to the RMA, you can contact us with the information below:

1. Your Zyxel.com account
2. RMA Number
3. MAC and the Serial Number of the RMA device
4. MAC and the Serial Number of the Replaced device

And to minimize the misunderstanding, please note the license is transferred from one device to another device.

For example:

From 11:22:33:44:55:66 to 66:55:44:33:22:11

Once we receive the requirements, we will help you to transfer the license ASAP.