-
Adding email 2FA to MyZyxel account hangs after entering authorization code
I'm trying to enable email 2FA on our MyZyxel account. I receive the verification code email, enter it in the prompt, and click Verify, but then the verification code box empties and the Verify button becomes greyed out as if I hadn't even entered the code. I've retried several times (new emails and new codes) but no…
-
Add sub-users management to Circle for Zyxel partners
Hello, Currently, Circle is monouser, meaning partners having multiple people managing Zyxel Sales have to resort to password sharing, TOTP device sharing and impossibility to account for who did what in logs. What are the future plans to allows proper multi-user management of a business Zyxel account? Random example, your…
-
Importing end customer devices as a partner in Circle from myZyxel
Hello, Doing my work correctly, each of my customer have their own myZyxel account, and I am set as their vendor there, meaning they see their device, and I see all my customers devices. Problem is, you cannot import device that are not yours in Circle. The "register device" form in Circle do not seem to account the…
-
Zyxel Threat Intelligence (Release Date: 2022-03-01)
ZyWALLs latest virus/malware signature update protects you against more malware and threats. See how ZyWALL defends against these threats. Part 1 – Virus/Malware Spotlight Part 2 – Intrusion Detection Highlight Part 3 – Application Patrol Highlight This article focuses on TeslaCrypt. Part 2 and 3 will be included in the…
-
No license renew available for USG110
Hello, I've recently purchased a renewal for the licenses on a USG110. But 2 out of 4 services are no longer available, not inclueded in the "bundle", as it seems on the market place: IDP signature and Anti-Spam. What should I do? Use my device without these 2 services licensed and thus not working? Thanks for your…
-
Zyxel Content filter, IDP, Gateway Anti-Virus, Anti-Spam
We subscribe to the above mentioned. We set our router up for load balancing and brought in AT&T fiber as our second ISP. We haven't had any issues, but wanted to confirm that AT&T would also go through the above filters and not bypass in any way. Is it automatic or do we need to adjust the settings?
-
USG100 - Blinking system light after power outage - no console. help?
I suffered a power outage yesterday and my USG 100 is just blinking a system light. When connecting to the console like I often do for troubleshooting, I get ZERO output. on a fresh boot. Help!
-
Content Filter Blocks Communication with Dataserver from Application (NinjaTrader.exe)
Content Filter Blocks Communication with Dataserver from Application (NinjaTrader.exe) This has only been the case since this week, everything worked correctly last week. I made various attempts, disabled the software firewall (ESET) and every single Zyxel service (Content Filter - IDP - Anti-Virus). I only had to turn off…
-
SBG3600-N Router firmware
Where can. Find the latest firmware for my SBG3600-N Router. Can you send it to me please, since I have encountered strange outages on my device recently.
-
XGN100C disconnecting constantly on Windows 10
Hello, I have two XGN100C NICs on two different X570-motherboard machines, both running Windows 10 and both of these computers drop connections constantly. Network activity doesn't seem to affect it, the cables don't seem to matter (tried 10 different Cat6-Cat7 cables we have), and the Unifi USW-Flex-XG that connects these…
-
Remove a device from myZyxel
How to remove a device from myZyxel so I can give it to someone else to register on there own account. All active services have already been moved to our new Device
-
What happened to the Anti-Spam package?
Renewed subscription this year and was only offered a 3 app package vs the 5 app package previously offered. Now I've been put in an endless loop because ZyXel sends me emails and my login show the need to renew - however, the link in both take me to the portal showing the same package I purchased.
-
How do i renew my services?
I cant find where to renew my services.
-
USG60 License renew
Hi I have a USG60 i have just updated my firmware to version 4.70(AAKY.0) and renewed my licences with a 3 in 1 pack. My IDP has not renewed, and is reporting it is in grace period. Please Advise - Many Thanks
-
SecuExtender IPSec VPN Client licenses
After I activated the Zyxel VPN Client with a license key. Can I reuse the same key, for exemple, if I have to reinstall the Client on the same PC. What is one of the company PCs break, is the license key lost?
-
wrong assignment of a license
good morning, on the portal I have mistakenly assigned a license to a wrong user.is there any way to assign it to the correct user?
-
Nebula license managing
Dear community good morning,our company has recently acquired customers equipped with Nebula access points. The active licenses on these Nebula were purchased from the previous IT service provider. We would like to proceed with the transfer of the licenses to us. We would like to understand how licensing works and in…
-
License from USG60W to USG FLEX 500?
Hellowe would like to change our USG60W to an USG FLEX 500. Is it possible to transfer the UTM licences from USG60W to FLEX 500? And if yes, how does the transfer works?Thanks in advance!Emanuel
-
active License in portal
Hello I bought 2 new licenses last year and when I try to register them in the portal it says "License key has expired". But when I check the license key, the portal tells me that the key is not registered. What is going on here? Thanks for the quick solution Kind regards Cateye
-
Single License Purchase
Hi I'm no longer able to buy an individual license on the Marketplace as I always did before for my Zyxel's USGs. The security pack bundle is the only option offered by the market. Am I missing something ? Regards Fabio
