ATP 100 Connection Not Working

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PoulosEsq
PoulosEsq Posts: 3 image  Freshman Member
Third Anniversary
edited August 2022 in Service & License
I have an ATP 100 connected to business internet router in bridge mode on one side and a Net Gear Orbi mesh wi-fi on the other. The unit goes as far as a flashing sync light. The WAN light and LAN lights do not come up, and I can no longer get a connection. What to do?

All Replies

  • Zyxel_Kevin
    Zyxel_Kevin Posts: 975 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    edited August 2022
    Hi @PoulosEsq,
    Could you kindly share your configuration via Private Messages?
    Also, please also collect kernel debug log when issue agian. 
    - connect console port and log in 
    - input "debug kernel console-level 8"
    - collect all output messages for us.
    Thank you.
  • kunz
    kunz Posts: 32 image  Freshman Member
    First Comment Friend Collector Third Anniversary
    @Zyxel_Kevin

    RMA for our ATP100W, the SFP port is broken. 
  • Zyxel_Kevin
    Zyxel_Kevin Posts: 975 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    Hi @kunz,
    Did you mean the RMA ATP100w SFP port is bad ?
    Have you changed the tranceiver to test ?
    Kevin
  • kunz
    kunz Posts: 32 image  Freshman Member
    First Comment Friend Collector Third Anniversary
    Hi @Zyxel_Kevin,

    Yes the SFP port was defective as the RMA has pushed thru, just found out last night, many thanks.

    kunz
  • Zyxel_Kevin
    Zyxel_Kevin Posts: 975 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    Hi @kunz,
    Thanks your feedback, I received the issue from ticket system.
    I will update the progress to Joseph. 
    Thank you
    Kevin

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