unregister NWA5123AC

StefanK

Hello, searched here but seems i'm supposed to send details via pm

bought an NWA5123AC and can't register it in portal because it is already registered by the prev owner

in web-gui there is no "licensing/registration" to re-register the device.

who can help?

Zyxel_Bella

Hi @StefanK

 

Welcome to Zyxel community!

If you’re mentioning “NWA5123AC” instead of “NWA5123AC-HD” or others, NWA5123AC can’t managed by Nebula.

Or if you’re talking about myZyxel platform registration problem? Please PM me your SN and MAC, we’ll help to check.

Thank you

 

Regards,

Bella

 

 

Zyxel_Bella

Hi @StefanK

 

Welcome to Zyxel community!

If you’re mentioning “NWA5123AC” instead of “NWA5123AC-HD” or others, NWA5123AC can’t managed by Nebula.

Or if you’re talking about myZyxel platform registration problem? Please PM me your SN and MAC, we’ll help to check.

Thank you

 

Regards,

Bella

 

 

StefanK

just double-checked the comparison table and you are right... will have to buy another