Secuextender connecion is not stable

Fabio · March 2021

I see those lines on logs.

2021/03/02 13:37:46 ][SecuExtender Agent][DEBUG] TAP-Windows Driver Version 9.9

[ 2021/03/02 13:37:46 ][SecuExtender Agent][DEBUG] TAP-Windows MTU = 1370

[ 2021/03/02 13:37:46 ][SecuExtender Agent][INFO] security tunnel is created!

[ 2021/03/02 13:37:47 ][SecuExtender Agent][DEBUG] Entering main loop

[ 2021/03/02 13:37:47 ][SecuExtender Agent][INFO] GetOverlappedResult success, agentState.aState = 2, agentState.aError = 0, dwReadBytes = 8

[ 2021/03/02 13:37:48 ][SecuExtender Agent][INFO] GetOverlappedResult success, agentState.aState = 3, agentState.aError = 0, dwReadBytes = 8

[ 2021/03/02 13:38:04 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:38:05 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:38:06 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:38:07 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:39:12 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:39:13 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:39:14 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:39:15 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:39:16 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:39:17 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:39:18 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:39:19 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:39:20 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:39:21 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:39:22 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:39:23 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:39:41 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:39:42 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:39:43 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:39:44 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:39:45 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:39:46 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:39:47 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:40:51 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:40:52 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:40:53 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:40:54 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:42:00 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:43:05 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:43:06 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:44:10 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:44:11 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:44:12 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:44:13 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:44:14 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:44:15 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:44:16 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:44:17 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:44:18 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:44:19 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:45:23 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:45:24 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:46:29 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:46:30 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:46:31 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/02 13:46:31 ][SecuExtender Agent][ERROR] Update defaute route (0x0

Asgatlat · March 2021

hi @Fabio
which version do you have ?
the 4.0.4.0 fixes :
[BUGFIX] Fix redundant routing rule when disconnect SSLVPN (eits#191000855)

Fabio · March 2021

I have 4.0.3.0 I will try to update

Fabio · March 2021

I update to 4.0.4.0 but error is still there
-------------------------------------------------------------

Certificate Authority - G2

[ 2021/03/05 04:22:41 ][SecuExtender Agent][DETAIL] SSL session is created

[ 2021/03/05 04:22:43 ][SecuExtender Agent][DEBUG] SSL Connection is going to be closed

[ 2021/03/05 04:22:43 ][SecuExtender Agent][INFO] user login device success

[ 2021/03/05 04:22:43 ][SecuExtender Agent][INFO] Creating secure tunnel to External.etere.com:443

[ 2021/03/05 04:22:43 ][SecuExtender Agent][INFO] Connect to 1113640099:443

[ 2021/03/05 04:22:43 ][SecuExtender Agent][INFO] Local address is 3232235785

[ 2021/03/05 04:22:43 ][SecuExtender Agent][DEBUG] Connect success.

[ 2021/03/05 04:22:43 ][SecuExtender Agent][DETAIL] Handshake LoopCounter: 0

[ 2021/03/05 04:22:43 ][SecuExtender Agent][DETAIL] 2086 bytes of handshake data received

[ 2021/03/05 04:22:43 ][SecuExtender Agent][DETAIL] InitializeSecurityContext returns 0x90312

[ 2021/03/05 04:22:43 ][SecuExtender Agent][DETAIL] Send 126 bytes of handshake data

[ 2021/03/05 04:22:43 ][SecuExtender Agent][DETAIL] Handshake LoopCounter: 1

[ 2021/03/05 04:22:43 ][SecuExtender Agent][DETAIL] 274 bytes of handshake data received

[ 2021/03/05 04:22:43 ][SecuExtender Agent][DETAIL] InitializeSecurityContext returns 0x0

[ 2021/03/05 04:22:43 ][SecuExtender Agent][DETAIL] SSL Handshake is successful

[ 2021/03/05 04:22:43 ][SecuExtender Agent][DETAIL] STREAM_SIZE: Header: 13 Trailer: 16, MaxMessage: 16384

[ 2021/03/05 04:22:43 ][SecuExtender Agent][DETAIL] Secure session is created

[ 2021/03/05 04:22:43 ][SecuExtender Agent][DETAIL] Secure session negotiation begin

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DETAIL] stage 1...done

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DETAIL] stage 2...done

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DETAIL] stage 3...done

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DETAIL] stage 4...done

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DETAIL] Secure session negotiation end

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DETAIL] Bring up virtual interface...

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DEBUG] XML configuration is: <configuration><node><ip>192.168.200.10</ip><mask>255.255.255.255</mask><localip>192.168.200.1</localip></node><dns>172.31.100.8</dns><dns>172.31.100.7</dns><wins>0.0.0.0</wins><wins>0.0.0.0</wins><area><ip>0.0.0.0</ip><mask>0.0.0.0</mask></area></configuration>

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DEBUG] nodeip 192.168.200.10

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DEBUG] netmask 255.255.255.255

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DEBUG] localip 192.168.200.1

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DEBUG] wins0 0.0.0.0

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DEBUG] wins1 0.0.0.0

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DEBUG] dns1 172.31.100.8

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DEBUG] dns2 172.31.100.7

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DEBUG] area 0 ip 0.0.0.0

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DEBUG] areamask 0.0.0.0

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DETAIL] Successfully retrieve network configuration.

[ 2021/03/05 04:22:44 ][SecuExtender Agent][INFO] ConfigSet.nodeip = 192.168.200.10

[ 2021/03/05 04:22:44 ][SecuExtender Agent][INFO] ConfigSet.localip = 192.168.200.1

[ 2021/03/05 04:22:44 ][SecuExtender Agent][INFO] ConfigSet.netmask = 255.255.255.255

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DEBUG] Virtual network interface: \\.\Global\{CED1F658-E97A-4EFA-923C-7831997EDFDE}.tap

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DEBUG] TAP-Windows Driver Version 9.9

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DEBUG] TAP-Windows MTU = 1370

[ 2021/03/05 04:22:44 ][SecuExtender Agent][INFO] security tunnel is created!

[ 2021/03/05 04:22:44 ][SecuExtender Agent][DEBUG] Entering main loop

[ 2021/03/05 04:22:44 ][SecuExtender Agent][INFO] GetOverlappedResult success, agentState.aState = 2, agentState.aError = 0, dwReadBytes = 8

[ 2021/03/05 04:22:46 ][SecuExtender Agent][INFO] GetOverlappedResult success, agentState.aState = 3, agentState.aError = 0, dwReadBytes = 8

[ 2021/03/05 04:22:57 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:23:07 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:25:16 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:26:20 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:26:21 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:26:23 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:26:24 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:27:29 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:27:30 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:28:34 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:28:35 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:29:40 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:29:41 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:29:42 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:29:45 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:30:49 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:30:50 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:30:51 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:30:53 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:30:54 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:30:55 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:30:56 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:30:57 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:30:58 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:31:00 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:31:01 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:31:02 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:31:03 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:31:04 ][SecuExtender Agent][ERROR] Update defaute route (0x0)

[ 2021/03/05 04:31:10 ][SecuExtender Agent][ERROR] network FD_CLOSE (0x0)

[ 2021/03/05 04:31:10 ][SecuExtender Agent][ERROR] Connection to ZyWALL is going to be shut down. (0x0)

[ 2021/03/05 04:31:10 ][SecuExtender Agent][DEBUG] SSL Connection is going to be closed

[ 2021/03/05 04:31:10 ][SecuExtender Agent][INFO] Connect to 1113640099:443

[ 2021/03/05 04:31:11 ][SecuExtender Agent][INFO] Local address is 3232235785

[ 2021/03/05 04:31:11 ][SecuExtender Agent][DEBUG] Connect success.

[ 2021/03/05 04:31:11 ][SecuExtender Agent][DETAIL] Handshake LoopCounter: 0

[ 2021/03/05 04:31:11 ][SecuExtender Agent][DETAIL] 2086 bytes of handshake data received

[ 2021/03/05 04:31:11 ][SecuExtender Agent][DETAIL] InitializeSecurityContext returns 0x90312

[ 2021/03/05 04:31:11 ][SecuExtender Agent][DETAIL] Send 126 bytes of handshake data

[ 2021/03/05 04:31:11 ][SecuExtender Agent][DETAIL] Handshake LoopCounter: 1

[ 2021/03/05 04:31:11 ][SecuExtender Agent][DETAIL] 274 bytes of handshake data received

[ 2021/03/05 04:31:11 ][SecuExtender Agent][DETAIL] InitializeSecurityContext returns 0x0

[ 2021/03/05 04:31:11 ][SecuExtender Agent][DETAIL] SSL Handshake is successful

[ 2021/03/05 04:31:11 ][SecuExtender Agent][DETAIL] STREAM_SIZE: Header: 13 Trailer: 16, MaxMessage: 16384

[ 2021/03/05 04:31:11 ][SecuExtender Agent][INFO] logout message has sent

[ 2021/03/05 04:31:11 ][SecuExtender Agent][DEBUG] SSL Connection is going to be closed

[ 2021/03/05 04:31:11 ][SecuExtender Agent][DETAIL] Connection ends.

Zyxel_Can · March 2021

@Hi Fabio,

Please share some information with us for better understanding;

1- Did you try to run SecuExtender software as Administrator?
2- Are you able to connect to SSL VPN with SecuExtender? Is the issue that you can never connect to VPN or it sometimes disconnect from SSL VPN?
3- Does that issue always occurs?
4- Can you please try to change Assign IP Pool subnet under Configuration > VPN > SSL VPN > Access Privilege > Edit > Assign IP Pool to another subnet.
5- If these doesn't help you to solve the problem, can you please provide following information;
a. C:\Users\Username\SecuExtender.log
‪b. ‪C:\SecuExtenderHelper.log
c. Output of Command Prompt > route print & ipconfig /all.

Best regards.

Fabio · March 2021

1- Yes but do not change
2-yes we can connect but sometimes there is a disconnection
3- yes it's not stable
4- if you are talking from Firewall, other VPN are connected with no problems
5- coming soon

Fabio · March 2021

attached the logs and Ipconfig

Secuextender connecion is not stable

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