web interface is unreachable

LeviPonti

Hi...sometimes in my zyxell usg210 the web interface is unreachable....i think after the last upgrade...ping work normally the request time out

Zyxel_Can

Hi @LeviPonti,

Can you please share some information with me about this problem?

1- What's the firmware version for your USG210?
2- Do the LAN users can go to internet during you can't access the Web GUI?
3- What do you mean by “ping work normally the request time out” ? Can you please explain? Do you mean you can ping the gateway but sometimes the ping requests timed out?
4- Can you use terminal software to telnet to gateway's Web GUI's port? (For instance telnet to 192.168.1.1:443)
5- Is there any event that triggers this issue?
6- Can you please share your topology with me?

Best regards.

LeviPonti

1- V4.62(AAPI.0)
2- no
3- i ping the firewall but the web interface time out
4-I have not tried
5-I don't know...i reboot the firewall and  the problem seems solved
6-You mean the network map?

Zyxel_Can

Hi @LeviPonti,

Thank you for your feedback.

Please update to the current release from the following link which should fix certain symptom;

https://www.dropbox.com/s/cjotat52hihnydq/462AAPI0ITS-WK08-r98489.zip?dl=0

In the firewall's Web GUI, find the Local Firmware option from the following path;

Maintenance > File Manager > Firmware Management > Firmware Status > Upgrade

Best regards.

LeviPonti

Thanks..is a unofficial firmware ?

Zyxel_Can

Hi @LeviPonti,

This is an official firmware.

The difference between the formal release and this version is that it contains some fixes that reported by the customers. 


Best regards.