web interface is unreachable

LeviPonti
LeviPonti Posts: 30  Freshman Member
First Anniversary 10 Comments
edited April 2021 in Security
Hi...sometimes in my zyxell usg210 the web interface is unreachable....i think after the last upgrade...ping work normally the request time out

All Replies

  • Zyxel_Can
    Zyxel_Can Posts: 342  Zyxel Employee
    Friend Collector First Answer First Comment
    Hi @LeviPonti,

    Can you please share some information with me about this problem?

    1- What's the firmware version for your USG210?
    2- Do the LAN users can go to internet during you can't access the Web GUI?
    3- What do you mean by “ping work normally the request time out” ? Can you please explain? Do you mean you can ping the gateway but sometimes the ping requests timed out?
    4- Can you use terminal software to telnet to gateway's Web GUI's port? (For instance telnet to 192.168.1.1:443)
    5- Is there any event that triggers this issue?
    6- Can you please share your topology with me?

    Best regards.

  • LeviPonti
    LeviPonti Posts: 30  Freshman Member
    First Anniversary 10 Comments
    1- V4.62(AAPI.0)
    2- no
    3- i ping the firewall but the web interface time out
    4-
    I have not tried
    5-I don't know...i reboot the firewall and  the problem seems solved
    6-
    You mean the network map?
  • Zyxel_Can
    Zyxel_Can Posts: 342  Zyxel Employee
    Friend Collector First Answer First Comment
    Hi @LeviPonti,

    Thank you for your feedback.

    Please update to the current release from the following link which should fix certain symptom;

    https://www.dropbox.com/s/cjotat52hihnydq/462AAPI0ITS-WK08-r98489.zip?dl=0

    In the firewall's Web GUI, find the Local Firmware option from the following path;

    Maintenance > File Manager > Firmware Management > Firmware Status > Upgrade

    Best regards.
  • LeviPonti
    LeviPonti Posts: 30  Freshman Member
    First Anniversary 10 Comments
    Thanks..is a unofficial firmware ?
  • Zyxel_Can
    Zyxel_Can Posts: 342  Zyxel Employee
    Friend Collector First Answer First Comment
    Hi @LeviPonti,

    This is an official firmware.

    The difference between the formal release and this version is that it contains some fixes that reported by the customers. 


    Best regards.

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