Reboot ATP800

Pedroj

Hello, since we put the console, the ATP800 has not restarted, although this message is always getting through the console.

What can be?

src/central_freelist.cc:333] tcmalloc: allocation failed 65536

I attach the logs

Thank you.

Zyxel_Can

Hi @Pedroj,

In attached file I can't see src/central_freelist.cc:333] tcmalloc: allocation failed 65536 event.

How did you get this file?

I think there are some misunderstanding.

 

Please connect your RS232 cable to ATP800 and follow the steps I mentioned before(9th entry of this topic).

 

Best regards.

Pedroj

Pedroj

Hello, this text is being downloaded via console from ATP800 to PC with Tera Term permanently.

You have not restarted ATP800 yet, but this message is always there.

The previous log is wrong, sorry.

This is the log

Thank you.

Zyxel_Can

Hi @Pedroj,

 

This bug has been solved in the current release.

 Please download this version from the following link and upgrade to your device;

 

https://fwstore-zsdn-cloud-zyxel-com.s3.us-east-1.amazonaws.com/Forum/ATP/V4.62_WK08/462ABIQ0ITS-WK08-r98489.zip

 

Best regards.

Pedroj

Hi OK

I will update ATP800 with this version and I will tell you the result.

Thank you.

Pedroj

Hello, the ATP800 restarted today.

I attach the logs.
In them you see a Kernel panic.
It was not yet updated to version 462ABIQ0ITS-WK08-r98489.
What should I do? Could it be a Hardware problem?

  [1496968.030041] Kernel panic - not syncing: Fatal exception in interrupt
[1496968.036582] panic_notify_sys Log Date: 1617901888
[1496968.041463] Firmware Version: 4.62 (ABIQ.0) | 2021-01-19 11:09:16

Pedroj

I attach the logs of the complete sequence.

Zyxel_Can

Hi @Pedroj,

 

Thank you for sharing information about this case.

 

We had fixed this symptom in the current release, please download and install the current release from the link below;

https://fwstore-zsdn-cloud-zyxel-com.s3.us-east-1.amazonaws.com/Forum/ATP/V4.62_WK08/462ABIQ0ITS-WK08-r98489.zip

 

Best regards.

Pedroj

Hello, I will update the team and inform you of the result.

Thanks.