Can you please share some information with us?
1- In the second sentence you wrote “the computer restarts”. Do you mean that
actually your computer also restarts, or do you imply that ATP800 restarts?
2- If your computer also restarts, can you make sure that your electricity is
3- Can you please attach RS-232 to USB cable to ATP800 and the computer,
collect log with a terminal software(Tera Term/putty) and share the console
output with me by private message?
4- Can you please also provide me diagnostic info for ATP800?
Please collect log for ATP800 as in the
following screenshots. Then, please upload the captured .log file into this
1 –Connect to ATP800 with RS-232 console port
2- Set Speed as 115200 and click on New
3 – Click on File > Log… > save into a
For collecting diagnostic info, please find the
Maintenance > Diagnostics > Controller
> Collect Now.
Then, please go to Maintenance > Diagnostics
> Files > Diagnostic Files. Download the latest diagnostic file and
upload into forum entry.
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