Sandboxing error

SergionCTRL
Posts: 9
Freshman Member



hi,
I have a problem with sandboxing that is not analyzing any file, in the log all the files appear like this:
Query File name: XXXXXXXX.pdf"; size=xxxxxx, md5: xxxxxxxxxxxxxxxxxxx, file id: xxxxxx, protocol: POP3, txid: xxxxx
rpcd error: network(curl) error!, file name: gPTF_VU7 md5: xxxxxxxxxxxxxxxxx request_id: N/A error_no: 6
Regards
I have a problem with sandboxing that is not analyzing any file, in the log all the files appear like this:
Query File name: XXXXXXXX.pdf"; size=xxxxxx, md5: xxxxxxxxxxxxxxxxxxx, file id: xxxxxx, protocol: POP3, txid: xxxxx
rpcd error: network(curl) error!, file name: gPTF_VU7 md5: xxxxxxxxxxxxxxxxx request_id: N/A error_no: 6
Regards
0
Comments
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Hi @SergionCTRL,
I tested Sandboxing function, it works as expected;
Can you please share some information with us;
1- What’s the device model name and firmware version?
2- Did you create SSL Inspection profile and assign that with Policy Control?
3- Can you provide screenshot for Sandboxing logs under Monitor > Logs menu?
4- Can you please enable Collect Statistics for Sandboxing under Monitor > Security Statistics > Sandboxing > General Settings menu and observe if it’s collecting statistics for files?
Best regards.
0 -
hi zyxel_can,
tonight I have restarted the firewall and it already rescan successfully sandboxing
regards0
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