Sandboxing error

SergionCTRL

hi,
I have a problem with sandboxing that is not analyzing any file, in the log all the files appear like this:

Query File name: XXXXXXXX.pdf"; size=xxxxxx, md5: xxxxxxxxxxxxxxxxxxx, file id: xxxxxx, protocol: POP3, txid: xxxxx
rpcd error: network(curl) error!, file name: gPTF_VU7 md5: xxxxxxxxxxxxxxxxx request_id: N/A error_no: 6

Regards

Zyxel_Can

Hi @SergionCTRL,

 I tested Sandboxing function, it works as expected;

Can you please share some information with us;

 

1-    What’s the device model name and firmware version?

2-    Did you create SSL Inspection profile and assign that with Policy Control?

3-    Can you provide screenshot for Sandboxing logs under Monitor > Logs menu?

4-    Can you please enable Collect Statistics for Sandboxing under Monitor > Security Statistics > Sandboxing > General Settings menu and observe if it’s collecting statistics for files?

 

 

 

Best regards.

SergionCTRL

hi zyxel_can,

tonight I have restarted the firewall and it already rescan successfully sandboxing

regards