LIcense Renewal

JeffHodson Posts: 1
First Anniversary
edited April 2021 in Security
I purchased and activated a 1year UTM Security Pack for my USG310. License activated but when I try to link to the device it says 'No compatible product'.

Any ideas on what I did wrong?

All Replies

  • Zyxel_Can
    Zyxel_Can Posts: 342  Zyxel Employee
    Friend Collector First Answer First Comment

    Hi @JeffHodson,


    Can you please share some information with us;


    1- What’s the firmware version of USG310?

    2- If it’s not 4.62, please update it to latest version.

    3- If symptom still exists, please send Serial Number of USG310 and license key to me by private message.


    Best regards.

Security Highlight