I cant link my License to my USG210

CarlosDisint

I registered my licence but I can't link to my USG210, can you help me.

daduggan

Same here! Device registered and been in use for several years. I'm updating the content LIC, followed the activation but it will not link to the device. I have 3 devices in my portal and one unlinked active LIC. Keeps saying "There is no compatible product." The Licenses sheet has the correct USG40(W) so it should match my USG40 and link them. My time to expire is running out!

Zyxel_Can

Hi @daduggan, @CarlosDisint

Can you share some information with us;

 

1-    What’s your firmware version for USG210 and USG40?

2-    Did you try to upgrade to the latest and link the licenses?

For that you may login to your myZyxel.com account with your e-mails and passwords.

Then find the following path;

Devices Management > Firmware download 

Extract downloaded file with .zip extension, find the file with .bin extension

Login device's Web GUI, find Maintenance > Firmware Management > Local Firmware

Choose downloaded .bin file and click Upload button.

After Firmware upgrade is done, try to link licenses again.

3-   If the above step doesn't solve the problem, can you provide screenshot for this error message?

 

Best regards.

daduggan

I Followed this link info and got it solved
https://kb.zyxel.com/KB/searchArticle!gwsViewDetail.action?articleOid=013050&lang=EN